Client Success Manager

Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, from global brands such as Google, Oracle and HPE to AI start‐ups.

As a result of demand and growth in 2025 we\’re looking for a talented Client Success Manager to join the team in Liverpool.

Responsibilities

Project manage campaigns, from set‐up right through to renewal and growth

Manage first‐level contact with clients on a daily basis over Zoom and email

Create and present campaign status reports – both internally and externally

Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings

Liaise internally with Client Success Administrators, Account Directors and Co‐Founders

Work with the service delivery team to provide information from and to clients

Check accuracy of work and provide feedback on any changes needed prior to it becoming client‐facing

Have a good understanding of clients\’ objectives, internal marketing and sales strategy, plans and how it relates to our work

Retain 100% of clients through consistent project management, effective programme management, optimisation, amendment and suggestions

Proactively demonstrate and communicate to clients where we are succeeding and where we can improve each day, week and month

Assist with commercial conversations and actions

Escalate big upsell opportunities to your Account Directors and Co‐Founders

Qualifications

Customer satisfaction and customer retention skills

Analytical skills

Relationship building

Customer service

Excellent communication and interpersonal skills

Ability to multitask and prioritise effectively

Highly organised

Experience in B2B tech or sales development industry is desirable but not necessary

A bachelor\’s degree in Business, Marketing, or a related field is desirable but not necessary

Full‐time, on‐site, 08:30 – 17:00

City centre location near Bold Street, L1

Fun, growing company

Exposure to great clients

Uncapped commission package

Clear career progression

Referrals increase your chances of interviewing at Inside Global – GTM Lead Gen & SDR Experts by 2x

Seniority levelEntry level

Employment typeFull‐time

IndustriesMarketing services

LocationLiverpool, England, United Kingdom

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