Senior Scheduling Co-Ordinator in Prudhoe

Department: Contracting Division

Location: Tynecastle House, Prudhoe

Reporting to: Scheduling Manager

Salary: Competitive plus Bonus Scheme after probation period

Contractual Status: Permanent, Full-Time

The Company

Inside Contracting is an established market-leading business that operates across multiple sectors including new build housing, care, education, hospitality, residential and construction. We work with many Northeast and Yorkshire-based clients to deliver tailored, bespoke solutions across flooring, interior design, exterior design, window dressings, 3D plans, bespoke furniture, lighting, and soft furnishings. Our services also include cleaning and specialist cleaning solutions, alongside our established Flooring and Contracting divisions.

Job Summary

Due to continued expansion and growth across the business, we are seeking an experienced and highly organised Senior Scheduling Co-Ordinator to join our established Flooring Division. This is a senior role within our scheduling team, with responsibility for supporting and coordinating the day-to-day scheduling of multiple flooring fitting teams across the North of England. The successful candidate will take ownership of complex flooring schedules, ensuring work is allocated effectively based on site requirements, fitter availability, location, travel time, individual capabilities, job specifications and agreed completion dates. The role involves working closely with New Build Housing sites, site managers, contracts managers and internal teams to collate weekly flooring requirements and ensure work is scheduled and completed within agreed timescales. You will be responsible for managing a constantly changing schedule, including new instructions, variations, cancellations, urgent requirements, customer care work and reported flooring defects. As a senior member of the scheduling team, you will provide guidance and support to other members of the scheduling team and act as a key point of contact for flooring scheduling queries. You will also work closely with the Flooring Management team to identify potential issues, manage priorities and ensure resources are used as efficiently as possible. You will be working in a busy and demanding environment where priorities can change throughout the day. Workloads can increase significantly during quarter-end, half-year and year-end periods, so the ability to remain calm, organized and solutions-focused under pressure is essential. Strong working relationships with colleagues, flooring fitters, site managers, clients, suppliers, contracts managers and senior management will be key to your success. You must be confident, proactive and highly motivated, with the ability to make informed decisions, resolve scheduling issues quickly and take ownership of your workload. You should have a strong understanding of the importance of efficient scheduling within a flooring operation and be able to anticipate problems before they impact site programs or customer commitments.

Key Duties and Responsibilities

• Oversee, control, and collate weekly flooring requirements from site managers, sales personnel, and senior contracts managers.
• Create and maintain efficient daily schedules for multiple flooring fitting teams across the North of England.
• Allocate flooring works based on location, travel efficiency, fitter availability, individual capabilities, job type, and specific site requirements.
• Plan fitter workloads to maximize productivity and minimize unnecessary travel and downtime.
• Review and optimize flooring schedules throughout the day in response to changing priorities and site requirements.
• Manage and action daily instructions from developments, including changes, cancellations, additional work, variations, and last-minute requirements.
• Monitor site programs and ensure flooring work are scheduled in line with agreed completion dates and contractual requirements.
• Manage and monitor reported flooring defects, ensuring they are scheduled and completed within agreed timescales and SLAs.
• Coordinate customer care and remedial flooring work where required.
• Proactively identify potential scheduling issues, resource shortages and program risks, implementing solutions before they impact sites or customers.
• Maintain clear and accurate scheduling records and ensure all relevant job information is communicated to flooring fitters and operational teams.
• Provide flooring fitters with clear daily schedules, including job details, site requirements, flooring specifications, access arrangements and any other relevant information.
• Manage multiple communication channels, including telephone calls, email, WhatsApp and text messaging.
• Act as a senior point of contact for flooring scheduling queries from colleagues, fitters, customers, site teams and contracts managers.
• Liaise closely with the Flooring Management team regarding resource requirements, program changes and operational priorities.
• Monitor fitter workloads and availability, identifying gaps or capacity issues and escalating these where necessary.
• Provide guidance, support, and day-to-day assistance to other members of the scheduling team.
• Assist with training and mentoring new and existing scheduling team members where required.
• Develop strong working relationships with flooring fitters, clients, site managers, suppliers, contractors and internal departments.
• Assist with improving flooring scheduling procedures, systems and processes to increase efficiency, productivity and customer service.
• Ensure all flooring scheduling information is accurate, up to date and communicated in a timely manner.
• Ensure urgent and priority flooring works are appropriately managed and communicated.
• Any other duties relevant to the role.

Person Specification

Essential

• Previous experience in a fast-paced scheduling, coordination, or administration environment.
• Proven experience managing multiple workloads, priorities and deadlines simultaneously.
• Strong administrative and organizational skills.
• Experience scheduling field-based teams, engineers, contractors, fitters or similar.
• Excellent computer skills, including strong working knowledge of Microsoft Excel and MS Office.
• Excellent written and verbal communication skills.
• Outstanding attention to detail and accuracy.
• Ability to confidently make decisions and resolve problems independently.
• Strong geographical knowledge and confident use of Google Maps and route-planning tools.
• Ability to remain calm and professional when working under pressure.
• Highly organized, proactive and self-motivated.
• Ability to work independently while also being an effective and supportive team player.
• Strong customer service skills and professional telephone manners.
• Ability to manage confidential and commercially sensitive information appropriately.
• Strong ability to prioritize and manage changing workloads.
• Able to commute to Prudhoe, Northumberland, daily.

Desirable

• Previous experience within the New Build Housing sector.
• Previous experience scheduling flooring fitters or other construction-based field teams.
• Experience within the flooring, construction, fit-out or building industry.
• Experience working to contractual SLAs and managing defects or remedial works.
• Experience using scheduling, job management or CRM systems.
• Knowledge of flooring products, fitting processes and typical site requirements.

What We Are Looking For

We are looking for an experienced scheduler who naturally takes ownership and enjoys being at the centre of a busy flooring operation. The successful candidate will be highly organized, commercially aware, and able to think ahead. You will need to anticipate potential problems, understand the impact of scheduling decisions, and take action before issues affect site programs, fitters, or customers. You will be confident managing competing demands and changing priorities while maintaining accuracy and attention to detail. You will also have the confidence to communicate effectively with flooring fitters, site managers, contracts managers and senior management. As this is a senior position, we are looking for someone who can lead by example, support colleagues, and contribute ideas to improve the efficiency and effectiveness of the flooring scheduling function. You will need to be a strong problem solver with a practical approach, able to make decisions quickly and confidently in a busy environment. If you are highly organized, proactive, solutions-focused and enjoy working in a fast-paced flooring and construction environment where no two days are the same, this could be an excellent opportunity to develop your career within a growing business.

On Offer

• Competitive basic salary dependent on experience.
• Quarterly bonus scheme.
• 28 days annual holiday entitlement.
• Additional day off for your birthday.
• Pension scheme.
• Staff purchase scheme.
• Friends and Family purchase scheme.
• Opportunity to progress within a growing and expanding business.
• Senior role with increased responsibility and the opportunity to influence and improve flooring scheduling operations.