Partner Technology Manager

You're the person who turns complex technical landscapes into seamless partnerships — and at INSHUR, that work sits at the very heart of how we grow. INSHUR is the embedded insurance powerhouse for the on-demand world. We partner with giants like Uber and Amazon to provide fair, data-backed coverage for the modern workforce. We're 220 people strong across the UK, US, and Netherlands, using AI as a multiplier to stay ahead of the curve.

THE ROLE

You’ll own the technical health of every partner integration that connects INSHUR to the UK insurance market — from Aggregators / Price Comparison to Broker Platforms and API partners. This means leading onboarding from sandbox to live trading, troubleshooting integration issues before they impact service, and ensuring our platform presence stays accurate, compliant, and audit-ready across every channel. You’ll translate complex technical requirements into clear partner conversations, champion partner needs internally with Product and Engineering, and build the knowledge base that makes future integrations faster. You don’t need a development background to thrive here, you need a clear understanding of how APIs and system integrations work, the ability to read and interpret technical outputs, and the confidence to translate that into plain language for partners, Product, and senior stakeholders alike. This is a role for someone who sits comfortably between the technical and the commercial. Success in year one looks like new partners going live within SLA, zero data integrity incidents, and partner satisfaction scores that prove we’re easy to work with technically. This role reports to the Partner Success Manager and sits within the Partnerships team. We’re based in Brighton with a hybrid working model. Office attendance: 1–2 days per week in office.

WHAT YOU’LL DO

• Own end-to-end technical onboarding for new platform and broker partners: validating schemas, managing sandbox-to-live migrations, and coordinating Engineering dependencies so integrations launch on time.
• Own the operational health of live integrations: monitoring performance, proactively identifying issues, and resolving partner-reported technical problems from first escalation through to root cause fix.
• Maintain INSHUR's platform presence across all aggregator and e-trading channels: ensuring rates, wordings, underwriting rules, and documentation stay current and compliant.
• Build and maintain internal and external technical documentation: creating the knowledge base, FAQs, and integration guides that reduce onboarding friction and improve partner enablement.
• Act as the technical voice of partners internally: documenting pain points, advocating for fixes in Product roadmap discussions, and ensuring compliance standards are embedded in every integration.

WHAT WE'RE LOOKING FOR

We care more about how you think than what’s on your CV. If you meet most of the essentials and are excited about the problem, apply.

Essential

• Hands-on API integration experience with REST/JSON: You’ve configured and maintained API connections.
• No coding experience required… but you’re technically fluent: You understand how APIs and system integrations work, you can read JSON, interpret error logs, and hold your own in a technical conversation without needing to write a line of code.
• Strong technical troubleshooting and root cause analysis skills: You approach problems systematically, use data to diagnose issues, and can explain technical failures in language that non-technical stakeholders understand.
• Solid grasp of data management and validation principles: You know what good data hygiene looks like and why accurate data flows between systems matter for policy integrity and compliance.
• Confident communicating with both technical and non-technical stakeholders: You can explain an API schema to an Engineering team in the morning and translate the same issue into business impact language for a partner or senior leader in the afternoon.

Nice to have

• Direct experience with UK insurance aggregator platforms such as SSP, CDL, Acturis, or Applied; you understand how e-trading works and can configure rates and rules without breaking things.
• Working knowledge of FCA Consumer Duty obligations and how they apply to digital distribution channels.
• Background in UK commercial motor or specialty lines insurance products.
• Experience supporting technical implementation projects in an Insurtech, MGA, or regulated software environment.

HOW PARTNERSHIPS USES AI

Whether you’re new to AI or already building with it, we give everyone the tools, time, and support to grow. AI is a multiplier here - it handles the repetitive tasks so you can focus on the work that actually needs you. For this role that means:

• Using AI to draft technical documentation and partner-facing integration guides.
• Automating routine data validation checks and integration health monitoring.
• Accelerating root cause analysis by using AI to parse logs.

The team is also actively looking at its workflows and processes - exploring where automation and agents can replace manual effort at scale. There’s real work to be done here, and room to be part of shaping it. We also use AI tools to support our hiring process — not to make decisions, but to help us run a fairer, faster process.

WHAT TO EXPECT FROM THE PROCESS

• Screen: A 30-minute video call with the Talent team. We’ll cover the role, your background, and your questions.
• First interview: A 60-minute video call with the hiring manager and People team to assess your technical expertise and team fit.
• Work related task: 60 minute onsite interview with the team to work on a problem together.

We design this to be a two-way conversation. Come with questions — we want you to leave knowing whether this is the right move for you.

WHAT WE OFFER

• Competitive salary, benchmarked to market by location. We discuss compensation openly from the first conversation - plus stock options for every employee.
• 30 days of holiday annually, plus bank holidays.
• Private healthcare for you and your family, including pre-existing conditions.
• Life insurance at 3x your salary.
• 13 weeks parental leave at full pay for new parents.
• Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax.
• Ride to work scheme.
• Workplace pension scheme to help you save for retirement.
• Flexible working hours to suit your lifestyle.
• £500 annual personal training allowance plus regular learning opportunities on a variety of topics.
• £40 monthly wellbeing to keep you healthy.
• 24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more.
• Unlimited AI usage with Claude and Gemini.

WORKING HERE

You’ll do well here if you:

• Move through ambiguity without waiting for a perfect brief.
• Take ownership of outcomes, not just tasks.
• Adapt quickly when priorities shift, and help others do the same.
• Look for ways to improve how things work, not just how to complete them.
• Use tools, data, and colleagues to make better decisions.

This probably isn’t the right fit if you:

• Prefer clearly defined processes and a stable, slow-moving environment.
• Are most comfortable staying within the boundaries of your job description.
• Find frequent context-switching draining rather than energising.

INCLUSION AND FLEXIBILITY

INSHUR is committed to building a team where everyone can bring their full self to work. We welcome applications from all backgrounds and do not discriminate on the basis of race, colour, religion, gender identity, sexual orientation, national origin, disability, or age. This role is advertised as full-time - open to flexible arrangements for the right person.