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- Tasks: Provide top-notch customer support via phone, email, and chat.
- Company: Join a friendly team at INSHUR in sunny Brighton!
- Benefits: Enjoy hybrid working, growth opportunities, and a supportive environment.
- Why this job: Make a real impact in the insurance industry while helping customers.
- Qualifications: Experience in customer support and excellent communication skills.
- Other info: Dynamic team culture with a focus on innovation and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Are you keen to work somewhere that's stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Customer Support Associate to join us at INSHUR! We're based in sunny Brighton, and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home. You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office at least once, fostering a dynamic and supportive environment.
You will be working on re-inventing insurance in exciting markets across multiple territories including the UK, US, and the Netherlands, with plans to expand into new European countries. Supported by (and reporting to) the Customer Support Team Lead, you'll be joining a friendly team of 14 who believe in delivering a world-class service experience to differentiate INSHUR from your average insurance company and making a real difference to our customers' lives. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.
What you'll do:
- Provide our customers with insurance and technical support directly via phone, email and chat.
- Handle inbound calls, chat and email from our existing customers on a range of insurance-related queries.
- Respond to all customers in a timely, efficient, polite and professional manner.
- Adhere to the Customer Support Team's SLAs and KPIs.
- Ensure customer satisfaction by making our customers feel like they're dealing with a person - not an insurer.
- Understand our products and use this to help answer our customers' queries.
- Accurately log all information on customer policies and our in-house systems.
- Assist in processing renewals, mid-term adjustments and cancellations on existing insurance policies.
- Identify ways to improve our customer journey, using your initiative to suggest effective solutions.
- Perform administrative tasks as may be deemed necessary from time to time and provide cover for other members of staff.
- Play an integral part of a growing team with the aim of continuing our international success.
We don't have a definite checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don't worry if you haven't used a particular tool or checked off all the listed skills and experience. That said, below is a guideline of skills that we think would make you successful in this role:
- Experience working within a high performing customer support team with outbound and inbound inquiries.
- Fluent in English (other languages such as French, Spanish and Dutch are a bonus).
- Excellent verbal and written communication skills.
- Experience with a CRM system.
- Experience with customer-facing knowledge bases is an advantage.
- Able to multitask, set priorities and manage time effectively.
- Team player with the motivation to go above and beyond for our customers.
- The ability to adapt to a given situation without compromising standards.
- Able to work a 37.5-hour shift pattern between the hours of 8 am - 6 pm Monday - Friday.
You’ll love it here if you:
- Thrive navigating ambiguity and finding clarity in uncertain situations.
- Take pride in being accountable and owning your responsibilities.
- Enjoy in a fast-paced environment where change happens quickly.
- Are solutions-focused and driven to overcome challenges.
- Embrace resilience and adapt to setbacks with a positive attitude.
- Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.
You may not enjoy working here if you:
- Prefer a more structured, slow-moving environment.
- Feel most comfortable when tasks and processes are clearly defined from the start.
- Struggle with handling multiple challenges at once or adapting to frequent changes.
- Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.
What to expect from the process:
Screen
Customer Support Associate employer: INSHUR
Contact Detail:
INSHUR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Get to know the company culture! Before your interview, check out INSHUR's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these during your interview to highlight your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support shine through! We want to see that you genuinely care about helping customers and making a difference in their lives.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight any relevant experience you've had in high-performing customer support teams, as this will resonate with us.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at INSHUR
✨Know Your Stuff
Before the interview, make sure you understand INSHUR's products and services inside out. Familiarise yourself with common insurance queries and think about how you would handle them. This will show your passion for the role and help you connect with the interviewers.
✨Show Off Your Communication Skills
As a Customer Support Associate, communication is key! Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to provide world-class service.
✨Embrace the Team Spirit
INSHUR values teamwork, so be ready to discuss how you work well with others. Think of examples where you've collaborated effectively or gone above and beyond for your team. Highlighting your team player mentality will resonate well with the interviewers.
✨Be Solutions-Focused
During the interview, showcase your problem-solving skills. Prepare to discuss challenges you've faced in previous roles and how you overcame them. This will illustrate your resilience and adaptability, which are crucial traits for thriving in a fast-paced environment like INSHUR.
