Senior Large Loss Claims Technician in Brighton

Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! Trusted by the world's leading platforms - Uber, Uber Eats, Amazon, Bolt, Ola, FreeNow - and pioneering the future of autonomous vehicle insurance, INSHUR is redefining the future of mobility. We are looking for a Senior Large Loss Claims Technician to join us at INSHUR! Our head office is based in sunny Brighton, and our company embraces a flexible working model, allowing us to hire the best person for the job. You’ll have the opportunity to work remotely, while also connecting with your colleagues at our Brighton office on occasions for training and events. Supported by (and reporting to) the Claims Manager, you'll be joining a friendly team of claims professionals who thrive on delivering exceptional service to INSHUR customers. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

What You'll Do

• Own and drive complex, high-value personal injury and fatality claims end-to-end.
• Deliver expert liability and quantum assessments across intricate, high-exposure cases.
• Maintain accurate reserving with clear reporting to senior stakeholders and reinsurers.
• Lead strategic negotiations to secure efficient, commercially strong settlements.
• Manage litigation, partnering with top-tier solicitors, counsel, and technical experts.
• Identify and mitigate fraud risks, protecting against exaggerated or complex claims.
• Build trusted reinsurer relationships through clear, timely large loss reporting.

We’d Love To Hear From You If You Have

• Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders.
• Handling Experience: Adaptability to manage gradle-to-grave claims across varying coverages, including Bodily Injury (BI), Credit Hire, and Property damage.
• Legal and Claims Expertise: Deep knowledge and hands-on experience managing litigation in a legal exec, solicitor, or large loss specialist capacity.
• Liability Assessment Experience: Proven ability to assess liability in complex large loss motor claims and make defensible, strategic decisions.
• Attention to Detail & Task Management: Proven ability to independently manage tasks, stay structured, and provide support to the team.
• Customer-Focused Problem Solving: Commitment to delivering tailored solutions aligned with customer outcomes and expectations.
• Proactive Decision-Making: Comfortable taking a forward-thinking, assertive approach rather than waiting to react—driving strong claim outcomes and reducing leakage.

You’ll Love It Here If

• You’re ambitious and want to grow in an environment where your impact is recognised and rewarded.
• You value ownership—making decisions, driving outcomes, and learning through doing.
• You value a solicitor who takes the time to explain the 'why' behind their legal advice, not 'what’ you do next.
• You’re excited by structured support, strong training, and the freedom to play to your strengths while developing new ones.
• You believe in full claims ownership (gradle to grave) and want to see the real impact of your work.

You May Not Enjoy Working Here If

• You prefer rigid roles, minimal collaboration, or being told exactly what to do.
• You’re uncomfortable owning decisions or navigating high-value, complex claims.
• You find a performance-driven, fast-paced environment overwhelming.

What To Expect From The Process

• Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience.
• First Interview: 60-minute video call to test your technical knowledge and team fit with the Head of Claims and People Team.
• Final Stage: 90-minute in-person assessment involving a scenario-based task and team fit interview.

We encourage you to ask questions about the role and the company throughout the hiring process. We believe that this is as much an opportunity for you to interview us as it is for us to interview you.

What We Offer

• 30 days of holiday annually, plus bank holidays.
• Private healthcare for you and your family, including pre-existing conditions.
• Life insurance at 3x your salary.
• 13 weeks parental leave at full pay for new parents.
• Workplace nursery scheme allowing you to pay fees pre-tax.
• Ride to work scheme.
• Workplace pension scheme to help you save for retirement.
• Flexible working hours to suit your lifestyle.
• £500 annual personal training allowance plus regular learning opportunities on a variety of topics.
• £40 monthly wellbeing to keep you healthy.
• 24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more.

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

About Us

INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy. From making coverage fair and accessible for today’s drivers, to building the insurance infrastructure for tomorrow’s autonomous vehicles, we're building the future of on-demand mobility. Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise.

Backed by some of the most forward thinking VC’s, we have secured over $113.5 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

As a global team of around 220 people based across the US, UK, and the Netherlands, we value: Generosity, inclusivity, open-mindedness, and diversity. Delivering great results and learning in the open. Freedom to make long-term, high-impact decisions. The wellbeing of our teammates and the people around us.

At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We proudly represent 30+ nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards.

While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate. If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.