At a Glance
- Tasks: Manage diverse motor claims and deliver fast, fair outcomes in a tech-driven environment.
- Company: Join INSHUR, a global leader in embedded insurance with a modern approach.
- Benefits: Enjoy competitive salary, 30 days holiday, private healthcare, and flexible working hours.
- Other info: Collaborative culture with excellent growth opportunities and a commitment to inclusion.
- Why this job: Be part of a dynamic team using AI to revolutionise the insurance industry.
- Qualifications: Experience in motor claims handling and strong decision-making skills required.
The predicted salary is between 29700 - 36300 £ per year.
Take ownership of a diverse third-party motor claims portfolio and deliver fast, fair, and data-driven outcomes in a modern, tech-enabled insurer.
$100M+ funded. Global footprint. AI-powered. Human-driven.
INSHUR is the embedded insurance powerhouse for the on-demand world. We partner with giants like
- Uber and
- Amazon to provide fair, data-backed coverage for the modern workforce. We’re
- 200 people strong across the UK, US, and Netherlands, using
AI as a multiplier to stay ahead of the curve.
Want to work where tech actually meets the road? You’re in the right place.
Find out more about our history, values, hiring process and more here.
The role
As a Claims Handler at INSHUR, you’ll take ownership of a diverse portfolio of third-party motor claims, including personal injury, playing a key role in delivering fast, fair, and data-driven outcomes.
You will work in a modern, tech-enabled environment where you’re trusted to make decisions, challenge the status quo, and help shape how claims are handled from first notification through to settlement.
This role reports to the Claims Team Leader and sits within a friendly, collaborative team of claims professionals.
We're based in Brighton, with a hybrid working model. You'll come into the office at least once a week, with the rest of your time remote.
What You'll Do
- Manage end-to-end claims: Take full visibility and control of third-party motor claims from first notification through to settlement, covering both damage and personal injury elements.
- Drive confident claim resolutions: Make sound liability decisions and navigate claims to resolution using a strong commercial mindset.
- Negotiate optimal outcomes: Effectively negotiate with third parties, insurers, and legal representatives to achieve the right result at the right cost.
- Leverage a digital-first approach: Build strong relationships across the insurance market while influencing claim outcomes digitally.
- Collaborate across teams: Work closely with product, data, and operations teams to identify emerging trends and elevate overall claims performance.
- Optimise processes through tech: Use technology and data insights to streamline workflows, reduce friction, and enhance the overall customer experience.
What We're Looking For
We care more about how you think than what's on your CV.
Essential
- Motor Claims Handling Experience: Proven track record handling motor claims, including exposure to personal injury, and demonstrating strong technical claims judgement.
- Decision-Making & Negotiation: Confident decision-maker and effective negotiator comfortable operating in a fast-paced environment.
- Data & Tech Orientation: Enjoys working with data and technology to innovate and challenge legacy processes.
- Solutions-Focused Ownership: Demonstrates accountability, moves quickly, and brings a problem-solving mindset to complex challenges.
- Customer & Commercial Focus: Passionate about delivering exceptional customer outcomes without losing sight of overall commercial performance.
- Nice to have
- Adaptability in Evolving Environments: Thrives when collaborating with cross-functional teams in a fast-changing, scaling company setting.
- Curiosity & Continuous Improvement: Intellectually curious and eager to learn, explore new ideas, and constantly improve processes.
- What To Expect From The Process
- Screen & Intro: A 30-minute video call with the Talent Team to discuss the role, your background, and your experience.
- First Interview: A 60-minute video call to dive deeper into your technical experience and get to know your motivations.
- Final Stage: An in-person interview at our Brighton office to meet the team lead and people team.
We design this to be a two-way conversation. Come with questions — we want you to leave knowing whether this is the right move for you.
What We Offer
We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:
- Competitive salary, benchmarked to market by location, plus stock options for every employee
- 30 days of holiday annually, plus bank holidays
- Private healthcare for you and your family, including pre-existing conditions
- Life insurance at 3x your salary
- 13 weeks parental leave at full pay for new parents
- Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax
- Ride to work scheme
- Workplace pension scheme to help you save for retirement
- Flexible working hours to suit your lifestyle
- £500 annual personal training allowance plus regular learning opportunities on a variety of topics
- £40 monthly wellbeing and WFH allowance to keep you healthy and productive
- 24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more
- Unlimited AI usage with Claude and Gemini
- Working here
- You’ll Do Well Here If You
- Move through ambiguity without waiting for a perfect brief
- Take ownership of outcomes, not just tasks
- Adapt quickly when priorities shift, and help others do the same
- Look for ways to improve how things work, not just how to complete them
- Use tools, data, and colleagues to make better decisions
- This Probably Isn't The Right Fit If You
- Prefer clearly defined processes and a stable, slow-moving environment
- Are most comfortable staying within the boundaries of your job description
- Find frequent context-switching draining rather than energising
- Inclusion and flexibility
INSHUR is committed to building a team where everyone can bring their full self to work.
We follow a structured hiring process and train our interview teams to support fairness and reduce bias.
We welcome applications from people of all backgrounds.
We do not discriminate on the basis of race, colour, religion, gender identity or expression, sexual orientation, national origin, disability, or age.
This role is advertised as full-time. We're open to discussing part-time, job-sharing, or other flexible arrangements for the right person.
If you need any adjustments during the process, let us know and we'll do our best to accommodate.
#J-18808-Ljbffr
Claims Handler in Brighton employer: INSHUR
INSHUR is an exceptional employer, offering a dynamic work culture that thrives on innovation and collaboration. With a strong focus on employee growth, we provide extensive benefits including competitive salaries, generous holiday allowances, and a commitment to personal development through training opportunities. Located in Brighton, our hybrid working model allows for flexibility while fostering a supportive environment where every team member can contribute to redefining the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Brighton
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like INSHUR). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like INSHUR. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler in Brighton
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at INSHUR.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at INSHUR. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at INSHUR
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at INSHUR to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at INSHUR, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding INSHUR's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
