Partner Integration Manager

We’re a team of curious, driven people using technology to change how insurance works for the better. If you like to move fast, think differently, and do work that actually matters, you’re in the right place. At INSHUR, we are more than just insurance. We're a team committed to delivering exceptional service and staying true to the principles that drive us forward.

We walk the talk. We’re accountable for our actions and commitments. We don't just set goals and make promises; we follow through on them. By taking ownership and acting with integrity, we build trust with our people, customers, and partners. We do what we say we’ll do.

We’re committed to action and results. We stay focused under pressure and see things through, even when it's hard. We don't settle for the first answer. We experiment, adapt, and keep going until we’re proud of what we’ve delivered.

We achieve more together. We believe the sum is greater than its parts. We build strong relationships, share information openly, and actively seek out different perspectives. When we combine our skills and experiences, we reach a level none of us could reach alone, and we celebrate that together.

We learn relentlessly. We embrace curiosity and growth, constantly evolving to meet the changing needs of our industry. Right now, that means pushing ourselves and each other to understand and use AI in everything we do, not because we have to, but because we genuinely believe it makes us better. We're all on that learning curve together.

We use AI to work smarter. Every team at INSHUR has access to AI tools, and we invest in helping people use them well. Whatever your role, you will be encouraged to get hands-on, experiment with what is possible, and help shape how we use these tools across the business.

Learning and development: We provide an individual learning budget, personal development plans, levelling & progression frameworks, coaching, and ongoing learning opportunities to support the continuous growth of our team members. To ensure that everyone can take control of their own learning and development, we make access to learning as effortless as possible.

DEI and equal opportunities: We recognise that everyone has a contribution to make to our society and a right to equal opportunities is a right for all. We're committed to providing a working environment where everyone can be their authentic self. We recognise, value, and celebrate the individual differences and contributions of all team members. We care deeply about wellbeing and value physical and mental health equally. We encourage generous time off to restore, recharge, and rebuild.

Flexible and hybrid-remote working: We all have an optimum rhythm. We hold the values of ownership, responsibility, and autonomy dear, which is why we embrace flexible and hybrid working. Our guiding principles around documentation, visibility, and social interactions help us ensure people can work productively and successfully, regardless of location.

Life at INSHUR: INSHUR is full of people who care: about the work, about the mission, and about each other. That shows up in how we give feedback, how we handle the tough moments, and how much genuine goodwill there is across the business. It also shows up in the standards we hold ourselves to. This isn't a place where average is fine. We’re building something, and everyone here is part of that. You’ll be challenged, supported, and trusted to bring your best.

WHAT YOU'LL DO:

• Own end-to-end technical onboarding for new platform and broker partners: validating schemas, managing sandbox-to-live migrations, and coordinating Engineering dependencies so integrations launch on time.
• Own the operational health of live integrations: monitoring performance, proactively identifying issues, and resolving partner-reported technical problems from first escalation through to root cause fix.
• Maintain INSHUR's platform presence across all aggregator and e-trading channels: ensuring rates, wordings, underwriting rules, and documentation stay current and compliant.
• Build and maintain internal and external technical documentation: creating the knowledge base, FAQs, and integration guides that reduce onboarding friction and improve partner enablement.
• Act as the technical voice of partners internally: documenting pain points, advocating for fixes in Product roadmap discussions, and ensuring compliance standards are embedded in every integration.

WHAT WE'RE LOOKING FOR:

• Hands-on API integration experience with REST/JSON: You've configured and maintained API connections.
• No coding experience required… but you're technically fluent: You understand how APIs and system integrations work, you can read JSON, interpret error logs, and hold your own in a technical conversation without needing to write a line of code.
• Strong technical troubleshooting and root cause analysis skills: You approach problems systematically, use data to diagnose issues, and can explain technical failures in language that non-technical stakeholders understand.
• Solid grasp of data management and validation principles: You know what good data hygiene looks like and why accurate data flows between systems matter for policy integrity and compliance.
• Confident communicating with both technical and non-technical stakeholders: You can explain an API schema to an Engineering team in the morning and translate the same issue into business impact language for a partner or senior leader in the afternoon.

NICE TO HAVE:

• Direct experience with UK insurance aggregator platforms such as SSP, CDL, Acturis, or Applied.
• Working knowledge of FCA Consumer Duty obligations and how they apply to digital distribution channels.
• Background in UK commercial motor or specialty lines insurance products.
• Experience supporting technical implementation projects in an Insurtech, MGA, or regulated software environment.

HOW PARTNERSHIPS USES AI: Whether you're new to AI or already building with it, we give everyone the tools, time, and support to grow. AI is a multiplier here - it handles the repetitive tasks so you can focus on the work that actually needs you.

WHAT TO EXPECT FROM THE PROCESS:

• Screen: A 30-minute video call with the Talent team. We'll cover the role, your background, and your questions.
• First interview: A 60-minute video call with the hiring manager and People team to assess your technical expertise and team fit.
• Work related task: 60 minute onsite interview with the team to work on problem together.

WHAT WE OFFER:

• Competitive salary, benchmarked to market by location.
• 30 days of holiday annually, plus bank holidays.
• Private healthcare for you and your family, including pre-existing conditions.
• 13 weeks parental leave at full pay for new parents.
• Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax.
• Ride to work scheme.
• Workplace pension scheme to help you save for retirement.
• Flexible working hours to suit your lifestyle.
• £500 annual personal training allowance plus regular learning opportunities on a variety of topics.
• £40 monthly wellbeing to keep you healthy.
• 24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more.
• Unlimited AI usage with Claude and Gemini.

INCLUSION AND FLEXIBILITY: INSHUR is committed to building a team where everyone can bring their full self to work. We welcome applications from all backgrounds and do not discriminate on the basis of race, colour, religion, gender identity, sexual orientation, national origin, disability, or age. This role is advertised as full-time - open to flexible arrangements for the right person.