Office Coordinator

This is a primarily office‑based role located in King’s Cross, London, Monday to Friday, 8am–5pm, with the opportunity for a flexi‑hour on Fridays to finish at 4pm. Because the role provides front‑of‑house cover and on‑site facilities support, it requires a consistent on‑site presence and is therefore not eligible for our Agile Working arrangement.

The Office Coordinator is a pivotal role within Insanity, ensuring the smooth running of our office and front of house operations and providing exceptional administrative support to our Business Affairs team. Proactive management of the office environment – running the space and its ancillary functions to a high standard, keeping it tidy, fully equipped and running like clockwork.

The role demands excellent administrative skills, a keen eye for detail, and the ability to multitask in a fast‑paced environment.

• Oversee daily office operations, ensuring a clean, organised, and efficient working environment.
• Manage office supplies and inventory, placing orders as needed.
• Handle all incoming telephone enquiries, transferring calls and dealing with business enquiries.
• Greeting guests and ensuring that they have been offered refreshments while they wait.
• Each morning collecting and distributing the post/packages using a digital mailroom process.
• Opening and sorting the client gifting and ensuring that gifting is turned around within one week.
• Scanning and photocopying.
• Booking meeting rooms and arranging catering where applicable.
• Managing the company’s laptop and stationery stock, alongside the finance team.
• Liaising with landlords and IT suppliers.
• Coordinate maintenance and repair of office equipment and facilities.
• Assist with the planning and execution of company events, meetings, and conferences.
• Organising office social events.
• Serve as the primary point of contact for office‑related inquiries and communications.
• Provide comprehensive administrative support to the Business Affairs team, including scheduling meetings, managing calendars, and coordinating travel arrangements.
• Handle confidential information with discretion and professionalism.
• Assist with special projects and perform other administrative duties as assigned.
• Occasional out‑of‑hours working may be required; time off in lieu will be offered in line with company policy.
• Opening the coffee machines each morning and cleaning them each day.
• With training undertake First Aider, Fire Marshall, Food Safety and other Health and Safety responsibilities.

• Schedule and coordinate meetings, appointments, and engagements for colleagues and talent.
• Maintain up‑to‑date records and databases of talent information.
• Assisting with the management of social media accounts on behalf of the business, including Instagram and LinkedIn.
• Updating the company website with necessary and/or regular edits.
• Managing the central Business Support email inbox for the whole company and notifying the relevant parties.

• To Promote Environmental Sustainability: By advocating for environmentally responsible practices within the company; By identifying opportunities to reduce our carbon footprint and implementing sustainable initiatives.
• To Support Social Responsibility Initiatives: By contributing to corporate social responsibility (CSR) programs and initiatives; By fostering diversity, equity, and inclusion within the workplace.
• To Ensure Good Governance Practices: By adhering to ethical business practices and promoting a culture of integrity; By complying with relevant regulations and industry standards.
• To Stay Informed on ESG Trends and Best Practices: By staying up to date on emerging ESG regulations and best practices; By sharing knowledge and insights with colleagues to promote continuous improvement in ESG practices.

• Minimum of 2‑3 years of experience in office coordination, administrative support, or a similar role, preferably within the entertainment or talent management industry.
• Exceptional organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Ability to work independently and as part of a team.
• This role includes regular manual handling (e.g., receiving deliveries, stocking supplies, setting up meeting rooms, moving boxes and light office equipment). You must be able to safely lift, carry and move items as required, following health and safety guidance.
• High level of professionalism and discretion in handling sensitive information.
• Excellent telephone manner.
• Excellent attention to detail.
• Ability to work effectively and collaboratively cross‑functionally, think pragmatically and be solution‑oriented.
• Professional with the ability to build trust and rapport with stakeholders.
• Demonstrated ability to think clearly and quickly under pressure in fast‑paced environment.
• Business acumen and an understanding of Insanity’s business and the wider entertainment industry.

• Diligent and dependable with a strong work ethic.
• Resilient and able to thrive in a fast‑paced, high‑pressure environment.
• Dedicated to excellence and continuous improvement.
• Curiosity and willingness to tackle matters outside their area of expertise.
• Exceptional ethical standards and integrity.
• Positive attitude, with a proactive and flexible approach to work.
• Desire and willingness to take ownership and control of tasks and projects.

Insanity is committed to fostering a workplace culture that values diversity, promotes equity and champions inclusion. We are committed to building a workplace where all individuals are respected, valued, and empowered to succeed. If you require any reasonable adjustments during the recruitment process, please let us know. Due to the requirement for consistent on‑site facilities support, this role is exempt from our Agile Working policy.