Engagement Director in London

Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge.

As an Engagement Director, a summary of your role involves:

• Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth.
• Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team.
• Key participant in leading and delivering time-pressure bids, including pricing and customer presentations.
• Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers.
• Proven ability to attain and retain customers with high satisfaction levels.

We want our people and our customers to be proud of the services we provide, and you have a key part to play in this.

Outcomes Sought

• Customer Delivery: You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback.
• Commercial Growth: You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised.
• People Leadership: You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports.
• Delivery Management: Successfully manage Customer Satisfaction, internal Employee Engagement.