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- Tasks: Build strong relationships with EMEA public sector customers and ensure their success with INRIX products.
- Company: INRIX is a leader in mobility solutions, helping cities and businesses improve transportation efficiency.
- Benefits: Enjoy a competitive salary, company bonuses, stock options, and flexible working arrangements.
- Other info: Embrace a culture of equality and innovation while working in a hybrid environment.
- Why this job: Join a passionate team making a real impact on global mobility and customer satisfaction.
- Qualifications: 3 years in Customer Success or Account Management, SaaS experience, and German language skills required.
The predicted salary is between 40000 - 48000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
It's INRIX mission to help the world avoid global gridlock by empowering cities, drivers, and businesses with the best data, insights, and tools to improve mobility from the first mile to the last. We are a company filled with people who are passionate about our customers and building products to keep the world moving smarter, safer, and more efficient. Our customers include the world's leading automakers, some of the most popular consumer brands, and the most innovative cities, states, and countries.
In the role of Customer Success Manager, you will establish a trusted partnership relationship with our EMEA public sector customers. You will collaborate with internal corporate teams, pre-sales technical teams and commercial sales teams in the business unit that support to help drive sales of our INRIX products. You will be a strong voice for our customers, helping ensure our solutions continue to meet our customers' needs. As a Customer Success Manager at INRIX, you will be responsible for Net Revenue Retention, ensuring that customer experience and engagement remain high, leading to renewal and growth within an existing account base.
Responsibilities:
- Establish a deep understanding of our customers' business, use-case(s), technical needs and technical workflow to support the customer with value realization, quickly!
- Be a subject matter expert and advocate of INRIX products and solutions
- Successfully onboard customers who have licensed INRIX products and services by arranging the setting up of user accounts and conducting one-on-one training and user support.
- Create success plans by defining customer goals and laying out an activation plan with key milestones to support customers in achieving them.
- Own account-based motions for your allocated portfolio of customers to ensure regular customer touchpoints are scheduled, focusing on customer usage, satisfaction, and any big-picture challenges they're facing
- Conduct regular reviews to make sure the customer success plan is on track
- Create playbooks outlining best practices include procedures, benchmarks, and even scripts that the entire team can follow
- Work with the Customer Engagement Manager to contribute towards self-service content which can supplement one-to-one support including FAQs, technical knowledge bases, training modules to help customers learn how to use the products, and online peer communities.
- Work with Renewals managers to ensure that renewal process and paperwork is executed in a timely manner, and with high success rate of renewals to drive customer retention.
- Develop and deliver high quality, standardized or customized presentations and demonstrations of INRIX products and services to excite the customers about NPD (new product development), product feature updates and changes.
- Seek opportunities for expansion through cross-selling and up-selling of products.
- Act as a voice of the customer by bringing customer and market feedback into the business, which will help shape product development and GTM, and future technical investments.
- Evangelize INRIX mobility solutions in appropriate forums to drive demand and continued interest. For example, at industry events, in user-group forums, webinars & training.
- Share responsibility for the development and execution of the customer success, and overall sales strategy, as directed by management.
- Develop and maintain strong teaming relationships with other members of the company to leverage product, process and engineering expertise.
- Maintain the highest possible personal standards and ethics.
Requirements:
- 3 years of experience in a Customer Success, Partnership Manager or Account Management role.
- 3 years of experience working with SaaS solutions.
- German speaking is essential
- Experience working within the Public Sector markets in either the UK or Germany is desirable.
- Experience working within EMEA markets
- Business Acumen: Adjusts information (e.g. level of complexity) and story to align with audience. Clearly articulates the value of what is most important to the customer and how INRIX solutions and/or services can meet the customer's outcomes
Reports to Director Customer Success EMEA
Why INRIX?
- Salary range £50,000 - £60,000 dependent on experience
- Company bonus
- Employee stock option plan
- Working with people who are passionate about what they do, have a can-do attitude and love to get things done
- Have the opportunity to make a big impact on both the company and our many customers across the region
- Flexible working arrangements
Are you ready to join a different kind of company? Exciting things are happening all the time. Come join us! Equality of opportunity is at the heart of our recruitment process. You'll be judged on your suitability for the job and nothing else.
Customer Success Manager EMEA (UK or Germany Based) employer: INRIX
Contact Detail:
INRIX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager EMEA (UK or Germany Based)
✨Tip Number 1
Familiarise yourself with INRIX's products and services. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of INRIX, especially those in customer success roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in the public sector and how it relates to the EMEA market. Highlight specific examples where you've successfully managed customer relationships or improved customer satisfaction.
✨Tip Number 4
Showcase your language skills, particularly your German proficiency. Being able to communicate effectively with clients in their native language can set you apart from other candidates.
We think you need these skills to ace Customer Success Manager EMEA (UK or Germany Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly with SaaS solutions. Emphasise any experience you have in the public sector and your ability to communicate effectively in German.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with INRIX's mission. Mention specific examples of how you've driven customer engagement and retention in previous roles.
Showcase Your Understanding of the Role: Demonstrate your understanding of the responsibilities of a Customer Success Manager. Discuss how you would establish partnerships with EMEA public sector customers and your approach to onboarding and training users.
Highlight Your Communication Skills: Since this role requires collaboration with various teams, highlight your communication skills. Provide examples of how you've successfully worked with cross-functional teams to achieve customer goals.
How to prepare for a job interview at INRIX
✨Understand the Company and Its Mission
Before your interview, make sure you have a solid grasp of INRIX's mission to improve mobility. Familiarise yourself with their products and how they benefit customers, especially in the public sector. This will help you articulate how your skills align with their goals.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or account management. Highlight specific examples where you've driven customer engagement, retention, or growth. Use metrics to demonstrate your impact, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer challenges. Prepare scenarios where you've successfully onboarded clients or resolved issues, showcasing your ability to create success plans and maintain strong relationships.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, effective communication is key. Practice articulating complex information clearly and concisely. Be ready to explain how you would present INRIX products to different audiences, ensuring you can adjust your messaging based on their needs.