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- Tasks: Build partnerships with EMEA public sector customers and drive product success.
- Company: INRIX empowers cities and businesses with data to improve mobility and avoid gridlock.
- Benefits: Enjoy a competitive salary, bonuses, stock options, and flexible working arrangements.
- Why this job: Make a real impact in a dynamic environment while collaborating with passionate teams.
- Qualifications: 3+ years in Customer Success or Account Management; fluency in German required.
- Other info: Remote role based in the UK or Germany; airport accessibility needed.
The predicted salary is between 50000 - 60000 £ per year.
It’s INRIX's mission to help the world avoid global gridlock by empowering cities, drivers, and businesses with the best data, insights, and tools to improve mobility from the first mile to the last. We are a company filled with people who are passionate about our customers and building products to keep the world moving smarter, safer, and more efficient. Our customers include the world’s leading automakers, popular consumer brands, and innovative cities, states, and countries.
In the role of Customer Success Manager, you will establish trusted partnerships with our EMEA public sector customers. You will collaborate with internal teams—pre-sales, technical, and commercial—to support and drive sales of INRIX products. You will be a key voice for our customers, ensuring our solutions meet their needs. As a Customer Success Manager at INRIX, your responsibility includes Net Revenue Retention, maintaining high customer engagement and satisfaction, leading to renewals and growth within your account base. This position is based in the United Kingdom or Germany. It is a remote role requiring airport accessibility.
Responsibilities:
- Develop a deep understanding of customer business, use-cases, technical needs, and workflows to support value realization quickly.
- Become a subject matter expert and advocate for INRIX products and solutions.
- Onboard customers post-licensing, including setting up user accounts, training, and support.
- Create success plans with customer goals and milestones.
- Manage your customer portfolio to ensure regular touchpoints focusing on usage, satisfaction, and challenges.
- Conduct regular reviews to track success plan progress.
- Develop playbooks with best practices, procedures, benchmarks, and scripts.
- Collaborate on self-service content like FAQs, knowledge bases, and training modules.
- Work with Renewals managers to ensure timely renewal processes and high renewal success rates.
- Deliver engaging presentations and demos of INRIX products, highlighting new features and updates.
- Identify opportunities for cross-selling and up-selling.
- Act as a voice of the customer, providing feedback to shape product development and GTM strategies.
- Promote INRIX mobility solutions at industry events, forums, webinars, and training sessions.
- Support the development and execution of customer success and sales strategies.
- Build strong relationships across teams to leverage expertise.
- Maintain high personal standards and ethics.
Requirements:
- At least 3 years in Customer Success, Partnership Management, or Account Management roles.
- 3 years of experience with SaaS solutions.
- Fluency in German is essential.
- Experience in the Public Sector markets in the UK or Germany is desirable.
- Experience working within EMEA markets is preferred.
- Business Acumen: Ability to tailor information and storytelling to different audiences.
- Effectively articulates the value of INRIX solutions to meet customer outcomes.
Reports to: Director Customer Success EMEA
Why INRIX?
- Salary range: £50,000 - £60,000, dependent on experience.
- Company bonus, employee stock options, flexible working arrangements.
- Opportunity to make a significant impact and work with passionate, proactive people.
Ready to join a dynamic company? Exciting things are happening. Come join us! Equality of opportunity is at the heart of our recruitment process. You’ll be judged on your suitability for the job and nothing else.
Contact Detail:
INRIX, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager EMEA
✨Tip Number 1
Familiarise yourself with INRIX's products and services. Understanding how they empower cities and businesses will help you articulate their value to potential customers during interviews.
✨Tip Number 2
Network with professionals in the Customer Success field, especially those who have experience in the EMEA public sector. This can provide insights into industry trends and expectations that may be beneficial during your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer engagement and satisfaction in previous roles. Highlighting your successes in similar environments will demonstrate your capability to excel as a Customer Success Manager.
✨Tip Number 4
Showcase your fluency in German and any relevant experience in the public sector during your conversations. This will set you apart as a candidate who can effectively communicate with our diverse customer base in EMEA.
We think you need these skills to ace Customer Success Manager EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position at INRIX. Tailor your application to highlight relevant experiences that align with their mission and values.
Highlight Relevant Experience: Emphasise your experience in Customer Success, Partnership Management, or Account Management roles, especially within SaaS solutions. Mention any specific achievements that demonstrate your ability to maintain high customer engagement and satisfaction.
Showcase Language Skills: Since fluency in German is essential for this role, ensure that your language skills are clearly stated in your CV and cover letter. If applicable, provide examples of how you've used your language skills in a professional context.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your passion for customer success and mobility solutions. Use this opportunity to convey your understanding of INRIX's mission and how you can contribute to it.
How to prepare for a job interview at INRIX, Inc.
✨Understand the Company Mission
Before your interview, make sure you grasp INRIX's mission to improve mobility. Familiarise yourself with their products and how they help cities and businesses. This will show your genuine interest in the role and align your answers with their goals.
✨Demonstrate Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in customer success, particularly in SaaS solutions. Be ready to discuss how you've driven customer engagement and satisfaction, as well as any strategies you've implemented for renewals and growth.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to articulate complex information clearly. Practice explaining technical concepts in simple terms, and be prepared to demonstrate how you would tailor your communication style to different audiences, especially in the public sector.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in this role, such as onboarding a new customer or addressing a customer's concerns. Prepare to discuss how you would handle these situations, focusing on building relationships and ensuring customer satisfaction.
