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- Tasks: Monitor and manage customer incidents while supporting product quality enquiries.
- Company: Leading SaaS provider with a global service operations centre.
- Benefits: Competitive salary, hybrid working arrangements, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in IT service operations.
- Qualifications: Experience in service operations, ITIL knowledge, and cloud familiarity.
- Other info: Full-time role with occasional out-of-hours support.
The predicted salary is between 36000 - 60000 £ per year.
A leading SaaS provider is seeking an IT Service Operations Analyst to join their Global Service Operations Centre. In this role, you will perform monitoring, manage customer incidents, and support product quality enquiries.
The ideal candidate has experience in service operations or support, ITIL knowledge, and familiarity with cloud environments.
The position offers a competitive salary and is a full-time role with hybrid working arrangements, requiring occasional out-of-hours support.
Global IT Service Operations Analyst: Incident & Quality Focus in Altrincham employer: INRIX, Inc.
Contact Detail:
INRIX, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Service Operations Analyst: Incident & Quality Focus in Altrincham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to IT service operations. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! If you've got experience with ITIL or cloud environments, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global IT Service Operations Analyst: Incident & Quality Focus in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service operations and any ITIL knowledge you have. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Cloud Knowledge: Since familiarity with cloud environments is key for this position, make sure to mention any relevant experience or projects you've worked on. We’re keen to see how you can contribute to our cloud-based services!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at INRIX, Inc.
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in incident management and service operations. This will show that you understand the framework and can bring valuable insights to the team.
✨Familiarise Yourself with Cloud Environments
Since the role involves working with cloud environments, it’s crucial to have a solid understanding of them. Research the specific cloud technologies the company uses and be prepared to talk about your experience with similar platforms. This will demonstrate your readiness to hit the ground running.
✨Prepare for Incident Management Scenarios
Think of some real-life examples where you've successfully managed customer incidents. Be ready to explain your thought process, the steps you took, and the outcomes. This will help the interviewers see your problem-solving skills in action and how you handle pressure.
✨Show Enthusiasm for Quality Support
Express your passion for product quality and customer satisfaction during the interview. Share any experiences where you’ve gone above and beyond to ensure quality support. This will highlight your commitment to excellence and align with the company's focus on delivering top-notch service.
