Depot Operations Support in Willenhall

At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm! Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a Depot Operations Support to join our Warrington team!

Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel. At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition—we collaborate, innovate, support each other, and leave egos at the door.

About the role: The Depot Operations Support role is key to keeping depot operations running smoothly while ensuring customer and supplier needs are met. You'll handle enquiries, resolve queries, and support both routine and ad hoc administrative tasks. You will help monitor compliance across Health & Safety, HR, Transport, and other operational standards, generate reports to spot potential issues, and work with the team to implement effective solutions. This role also promotes a customer-first culture and supports process improvements that enhance efficiency, quality, and overall depot performance.

Location: Warrington, 14 Clayton Road, WA3 6NH

Shift Pattern: Tuesday - Saturday

Hours: 10:00 - 18:30

Hourly rate: £12.71 per hour

What you'll be doing:

• Collaborate with the Team: Work closely with colleagues to fully understand customer and supplier requirements and expectations, ensuring smooth coordination across all depot operations.
• Customer Enquiries: Handle and respond to customer enquiries efficiently, investigate issues, and resolve queries to maintain excellent service standards.
• Administrative Support: Carry out general administration duties and support any ad hoc administrative tasks as required to keep the depot running effectively.
• Problem Solving & Reporting: Generate daily, weekly, and monthly reports to identify areas of non-compliance, work proactively with the team to address issues, and implement practical solutions before they escalate.
• Champion a Customer-First Culture: Contribute to building a depot environment where the customer is at the centre of everything we do, helping the team deliver outstanding service.
• Compliance Monitoring: Take the lead in ensuring compliance across Health & Safety, HR, Transport, ISO, audits, and environmental standards.
• Process Improvement & Innovation: Work with Depot Management to recommend and implement new processes that enhance operational efficiency, quality, and safety, helping the business achieve its targets.

What we need from you:

• Proficient in Microsoft Office: Strong skills in word processing and spreadsheets to manage administrative tasks efficiently.
• Customer Service Focused: A genuine commitment to putting customers first and delivering excellent service.
• Strong Communication Skills: Clear and professional written and verbal communication.
• Ability to Work Under Pressure: Stay calm and effective in a fast-paced, dynamic environment.
• Team Player: Collaborate effectively with colleagues to achieve shared goals.
• Problem-Solving Skills: Proactively identify issues and implement solutions to keep operations running smoothly.
• Excellent Time Management: Prioritise tasks effectively and meet deadlines consistently.
• Keen Eye for Detail: Ensure accuracy and compliance in all tasks, with no detail overlooked.
• Organizational Skills: Able to juggle multiple responsibilities efficiently without losing focus.
• Passion for Excellence: Thrive in an environment where high standards, quality, and compliance are essential.
• Compliance Knowledge: Hands-on experience with Health & Safety and other compliance processes.
• Legal Right to Work in the UK: Must have the legal eligibility to work in the UK.

Perks of the job!: We love to reward our people for the great work they do:

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Stay active with our Cycle2Work scheme
• Get the support you need with our Employee Assistance Program

The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.