At a Glance
- Tasks: Lead a regional team, manage service quality, and drive technical support for parcel locker machines.
- Company: Join a dynamic company focused on innovation and service excellence.
- Benefits: Enjoy flexible working, volunteering days, and an annual season ticket scheme.
- Other info: Opportunity for professional growth and a collaborative team culture.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in management, problem-solving, and technical support required.
The predicted salary is between 45000 - 55000 £ per year.
Responsibilities
- Oversee a regional team of engineers, acting as the first point of contact and managing SLAs and KPIs.
- Lead the diagnosis, repair, and maintenance of parcel locker machines, including software configuration and quality control.
- Provide technical support and training to employees and subcontractors and contribute to the development of new solutions while maintaining technical documentation.
- Lead and develop a regional team of Service Engineers, ensuring delivery of a high-quality and efficient service.
- Support the professional growth and technical development of the engineering team through coaching and structured feedback.
- Foster a culture of accountability, collaboration, and service excellence across the region.
- Provide technical guidance and mentoring to engineers and subcontractors, supporting them via internal communication and IT platforms.
Operational Oversight
- Work closely with the dispatching team to prioritise and allocate jobs effectively across the region.
- Oversee and balance workload allocation, ensuring effective coverage during sickness, holidays, or unexpected absences.
- Step into the Field Manager role when required, ensuring continuity of leadership, operational oversight, and alignment with business objectives.
Performance & Quality Management
- Be accountable for achieving all set KPIs and SLAs, driving performance through regular reviews and continuous improvement.
- Monitor and report on performance metrics, identifying trends and implementing corrective actions where necessary.
- Ensure consistent quality control across work completed by engineers and subcontractors, both locally and internationally.
Incident & Escalation Management
- Respond swiftly to high-priority incidents, coordinating resources to ensure timely resolution and minimal service disruption.
- Act as the first point of escalation for all technical and operational queries within the region, ensuring issues are resolved quickly and communicated clearly.
Technical & Service Delivery
- Manage maintenance, repair, and modernisation activities for parcel locker machines (APMs), ensuring reliability, uptime, and customer satisfaction.
- Drive continuous improvement in service delivery by analysing field performance data and implementing best practices across the region.
- Prepare, maintain, and review technical documentation and service manuals, ensuring clarity and accessibility for all team members.
Resource & Compliance Management
- Manage tools, stock, and components required for service continuity, ensuring full traceability and cost control.
- Promote adherence to company procedures, health and safety standards, and technical compliance requirements.
This role covers the South of the UK and will require in-office presence in our Hemel Hempstead office approximately 2 days a week.
Qualifications
- Previous experience in area management, with leadership or supervisory experience.
- Proven ability to lead and motivate a team, proactive approach to team development, ensuring that team members are trained and supported to achieve their best performance.
- Experience ensuring effective diagnosis and repair of electromechanical equipment, as well as software configuration and firmware updates.
- Strong problem-solving and troubleshooting skills, with the ability to guide and support team members in resolving complex technical issues.
- Excellent communication skills, both verbal and written, with the ability to provide clear instructions and technical training.
- Ability to manage multiple tasks, ensuring quality and meeting deadlines across various projects and international markets.
- Experience in overseeing quality control, ensuring accuracy in technical work and documentation.
- Skilled in managing relationships with internal staff and international subcontractors, ensuring smooth operations and coordination.
We’re looking for people who are ready for a fast-paced environment, get their kicks from problem-solving, and can balance getting today’s work done while building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently and do them brilliantly.
Benefits
- Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy an affordable, interest-free repayment over the year.
- Volunteering Days – take a paid day to make a difference in your community.
Regional Service Manager employer: InPost
As a Regional Service Manager at our Hemel Hempstead office, you will be part of a dynamic team that values collaboration, accountability, and service excellence. We offer a supportive work culture with ample opportunities for professional growth, including coaching and structured feedback to help you and your team thrive. Enjoy unique benefits such as volunteering days and an affordable season ticket scheme, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like InPost and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at InPost!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like InPost keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Regional Service Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to InPost:This is your chance to really connect with the team at InPost. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at InPost
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with InPost.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show InPost that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at InPost. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
