At a Glance
- Tasks: Lead a dynamic team to ensure seamless merchant onboarding and technical integrations.
- Company: Join InPost, a forward-thinking company that values creativity and inclusivity.
- Benefits: Enjoy a supportive culture with opportunities for growth and innovation.
- Other info: Be part of a vibrant team that encourages unique ideas and challenges the status quo.
- Why this job: Shape the future of e-commerce while making a real impact on customer experiences.
- Qualifications: Experience in client solutions and a strong understanding of APIs and e-commerce platforms.
The predicted salary is between 50000 - 70000 £ per year.
We're looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function.
This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness.
You'll lead a high‑performing team responsible for delivering seamless, end‑to‑end merchant launches—ensuring every integration is robust, every configuration is accurate, and every go‑live sets the merchant up for long‑term success.
If you thrive in fast‑paced, scaling environments and enjoy joining the dots across Product, Tech, Sales and Operations, this is an opportunity to shape a function that directly impacts growth, customer experience and platform integrity.
What you'll be doing
- Leadership & Function Build
- Lead and develop the Client Solutions team across onboarding, integrations and customer operations
- Define structure, standards and ways of working that drive consistency and accountability
- Build scalable processes, governance and documentation as we grow
- Drive improvements in time‑to‑launch and onboarding quality
- Own onboarding strategy across enterprise, mid‑market and SME merchants
- Oversee discovery, solution design, build, testing, launch and hypercare
- Ensure cross‑functional readiness across Product, Tech, Ops, Finance, Marketing and Sales
- Create clear visibility of onboarding performance, risks and delivery standards
- Technical & Integration Authority
- Act as SME across APIs, e‑commerce platforms, plugins, data flows and system behaviour
- Serve as senior escalation point for complex integrations and technical challenges
- Ensure configuration accuracy across account setup, tracking, reporting and operational workflows
- Guide merchants and partners on best‑practice technical implementation
- Checkout & Customer Experience
- Shape best‑in‑class checkout journeys and UX standards
- Improve customer experience through smarter configuration, logic and communication flows
- Act as the voice of the customer, influencing product roadmap and scalable capability
- Ecosystem & Operational Alignment
- Lead marketplace and partner enablement across key e‑commerce and logistics platforms
- Ensure operational configuration is aligned across routing, restricted goods and partner integrations
- Maintain end‑to‑end data integrity across onboarding and platform workflows
Qualifications
- Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in e‑commerce, logistics or high‑growth tech
- Deep understanding of APIs, integrations, e‑commerce platforms and system configuration
- Proven experience managing full lifecycle merchant or platform launches
- Strong cross‑functional leadership and stakeholder influence at senior level
- A track record of building scalable frameworks, documentation and onboarding standards
- A curious, resilient and solutions‑focused mindset, comfortable navigating ambiguity
- Company Culture
At In Post we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!
At In Post, we love uniqueness.
Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
- Division In Post UK Offices
- #J-18808-Ljbffr
Head of Client Integrations in London employer: InPost
InPost in Aylesford is an excellent employer, offering a dynamic work environment where you can lead a dedicated overnight team and make a real impact on operational performance. With a competitive salary, comprehensive benefits including a pension scheme and life insurance, and a strong focus on employee growth and safety, InPost fosters a culture of support and development that empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Integrations in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at InPost. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like InPost before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Client Integrations in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to InPost:Your cover letter is your chance to shine! Tell us why you want to work at InPost specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at InPost!
How to prepare for a job interview at InPost
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
