Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Senior Supervisor – Newstrade Operations to join our Coventry Newstrade team! We're leading the logistics revolution, powering deliveries across the UK for some of the nation's biggest high‑street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top‑notch service for our customers. Whether you're handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast‑paced, impactful, and full of possibilities.
About the role
At InPost, we’re looking for an experienced, motivated, and people‑focused Senior Supervisor to join our flagship Newstrade operation. This is a key leadership role where you'll play a vital part in driving operational excellence, delivering outstanding service, and developing high‑performing teams. You'll be responsible for ensuring the smooth day‑to‑day running of the operation while creating a positive, engaging environment where colleagues can thrive and perform at their best. If you're a hands‑on leader who enjoys solving problems, improving processes, and motivating teams to achieve great results, we'd love to hear from you.
Responsibilities
- Maintain high operational standards across the warehouse, setting the benchmark for performance and professionalism.
- Establish clear objectives for each shift and monitor progress to ensure targets are achieved.
- Lead effective shift handovers, ensuring seamless communication and continuity between teams.
- Identify opportunities to improve efficiency, productivity, accuracy, and space utilisation.
- Produce daily, weekly, and monthly performance reports, proactively identifying risks and implementing corrective actions.
- Conduct regular operational audits to ensure compliance, consistency, and continuous improvement.
- Ensure inventory accuracy and efficient stock movement throughout the operation.
- Maintain oversight of the Warehouse Management System (WMS), ensuring all stock transactions are accurately recorded and authorised.
- Ensure stock flows efficiently from goods‑in through to dispatch, minimising delays and maintaining service levels.
- Work collaboratively with internal teams, customers, and suppliers to maintain accurate inventory records.
- Investigate stock discrepancies promptly, implementing resolutions or escalating where necessary.
- Ensure all inbound and outbound documentation is completed accurately and within required timescales.
- Deliver engaging shift briefings that clearly communicate priorities, expectations, and performance goals.
- Provide regular coaching, feedback, and meaningful one‑to‑one support to team members.
- Support the onboarding, training, and development of new colleagues, ensuring they become fully competent and confident in their roles.
- Manage attendance, conduct, and performance matters fairly and consistently in line with company policies.
- Identify talent within the team and support succession planning and career progression opportunities.
- Foster a positive, inclusive, and respectful working environment where colleagues feel valued and motivated.
- Develop and maintain strong working relationships across the business and with customer partners.
- Ensure customer expectations are consistently met while identifying opportunities to exceed service standards.
- Communicate operational performance proactively, addressing issues before they impact service.
- Support business projects and contribute to peak trading and seasonal operational requirements.
- Promote and embed a strong health and safety culture throughout the operation.
- Conduct regular safety inspections and ensure any issues are resolved promptly.
- Ensure all colleagues are trained in safe working practices, PPE requirements, and emergency procedures.
- Accurately record incidents, near misses, risk assessments, and corrective actions.
- Maintain environmental controls and ensure compliance with company and regulatory standards.
- Maintain exceptional housekeeping and operational standards across the site.
- Regularly review warehouse conditions and address issues proactively.
- Work closely with facilities and engineering teams to ensure equipment is maintained, safe, and operational.
- Takes ownership and accountability for operational performance.
- Builds strong relationships and earns trust quickly.
- Thrives in a fast‑moving environment and remains calm under pressure.
- Continuously looks for ways to improve processes, performance, and team engagement.
Qualifications
- Proven experience in a supervisory or team leadership role within a warehouse, distribution, or logistics environment.
- Strong working knowledge of Warehouse Management Systems (WMS) and stock control processes.
- Demonstrated success in leading teams and delivering operational performance targets.
- Sound understanding of health and safety legislation and best practice.
- Excellent communication and interpersonal skills, with the ability to engage effectively at all levels.
- Strong organisational skills and the ability to manage multiple priorities in a fast‑paced environment.
- A proactive, solutions‑focused approach with a commitment to continuous improvement.
What we offer
At InPost, we are transforming the way parcels and publications move across the UK. You'll be joining a growing, innovative business where your ideas are valued, your development is supported, and your contribution makes a real impact. If you're ready to take the next step in your leadership career and help drive operational excellence in a fast‑paced environment, we'd love to hear from you. Join us and help shape the future of logistics. We love to reward our people for the great work they do.
