We're looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function. This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness. You'll lead a high‑performing team responsible for delivering seamless, end‑to‑end merchant launches—ensuring every integration is robust, every configuration is accurate, and every go‑live sets the merchant up for long‑term success. If you thrive in fast‑paced, scaling environments and enjoy joining the dots across Product, Tech, Sales and Operations, this is an opportunity to shape a function that directly impacts growth, customer experience and platform integrity.
What you'll be doing:
Leadership & Function Build
- Lead and develop the Client Solutions team across onboarding, integrations and customer operations
- Define structure, standards and ways of working that drive consistency and accountability
- Build scalable processes, governance and documentation as we grow
- Drive improvements in time‑to‑launch and onboarding quality
- Own onboarding strategy across enterprise, mid‑market and SME merchants
- Oversee discovery, solution design, build, testing, launch and hypercare
- Ensure cross‑functional readiness across Product, Tech, Ops, Finance, Marketing and Sales
- Create clear visibility of onboarding performance, risks and delivery standards
Technical & Integration Authority
- Act as SME across APIs, e‑commerce platforms, plugins, data flows and system behaviour
- Serve as senior escalation point for complex integrations and technical challenges
- Ensure configuration accuracy across account setup, tracking, reporting and operational workflows
- Guide merchants and partners on best‑practice technical implementation
Checkout & Customer Experience
- Shape best‑in‑class checkout journeys and UX standards
- Improve customer experience through smarter configuration, logic and communication flows
- Act as the voice of the customer, influencing product roadmap and scalable capability
Ecosystem & Operational Alignment
- Lead marketplace and partner enablement across key e‑commerce and logistics platforms
- Ensure operational configuration is aligned across routing, restricted goods and partner integrations
- Maintain end‑to‑end data integrity across onboarding and platform workflows
Qualifications
- Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in e‑commerce, logistics or high‑growth tech
- Deep understanding of APIs, integrations, e‑commerce platforms and system configuration
- Proven experience managing full lifecycle merchant or platform launches
- Strong cross‑functional leadership and stakeholder influence at senior level
- A track record of building scalable frameworks, documentation and onboarding standards
- A curious, resilient and solutions‑focused mindset, comfortable navigating ambiguity
Company Culture
At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm! At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves. Division InPost UK Offices
Head of Client Integrations in City of Westminster employer: InPost
InPost in Aylesford is an excellent employer, offering a dynamic work environment where you can lead a dedicated overnight team and make a real impact on operational performance. With a competitive salary, comprehensive benefits including a pension scheme and life insurance, and a strong focus on employee growth and safety, InPost fosters a culture of support and development that empowers you to thrive in your career.
