General Manager in Willenhall

Want to be part of a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a General Manager to lead our Wednesbury Hub team! We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.

As our business grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

About the role: At InPost, our General Manager plays a key role in keeping everything running smoothly at site level. You’ll lead the overall operation of the hub, making sure our sortation teams deliver great service, hit performance targets, and keep parcels moving efficiently. You’ll work closely with both internal teams and external partners to support the site’s success, balancing performance, cost, and customer expectations. Just as importantly, you’ll create a positive and safe working environment—championing strong health & safety standards and building great relationships with your people, including Trade Union engagement. This is a hands-on leadership role where you’ll bring teams together, drive results, and help shape a high-performing, people-focused operation.

What you’ll be responsible for:

• Operational Excellence
  • Lead the execution of all inbound and outbound sortation activities, ensuring service levels are consistently met.
  • Monitor national and local KPIs, taking swift corrective action where needed.
  • Maintain high operational standards across the site, supporting the wider Sort & Transport network.
  • Champion a strong health & safety culture, ensuring compliance and accountability at all times.
• People Leadership
  • Support and guide Sort management teams in handling absence management, performance and disciplinary matters, and employee relations, including Trade Union engagement.
  • Develop a high-performing team through coaching, training, and succession planning.
  • Foster a positive, engaged, and accountable working environment.
• Driving Performance & Strategy
  • Embed a culture of continuous improvement, identifying smarter ways of working.
  • Contribute to local and company-wide operational projects.
  • Ensure full utilisation of Yard Management systems and processes.
  • Effectively manage operational changes during peak periods and special events.
• Key KPIs you’ll own:
  • Reduce Goods Lost In Transit (GLIT).
  • Increase Parcels Per Hour (PPH).
  • Lower Cost Per Parcel (CPP).
  • Deliver against SLAs.
  • Improve attendance and reduce absence.
  • Optimise holiday planning.
  • Champion and role model InPost values.
• Stakeholder & Customer Management
  • Build strong, commercially effective relationships with suppliers.
  • Collaborate with internal and external stakeholders to drive operational success.
  • Maintain a constructive and progressive relationship with Trade Union representatives.
• Cost & Performance Management
  • Manage site costs effectively, ensuring operations remain within agreed budgets.
  • Use performance data and insights to inform decisions and improve efficiency.

What we need from you:

• Proven experience and success in senior management in a Logistics/ Supply Chain environment with demonstrated experience of working within a Warehousing & Distribution environment, working effectively with a Transport function.
• Demonstrated experience of working in a Unionised environment.
• Knowledge of Health and Safety Legislation and experience in managing H&S at site level.
• Established people manager, experience of handling ER issues.

Perks of the job!

• Build a secure future with a competitive Pension Scheme.
• Peace of mind with Life Insurance.
• Protect your health with Private Healthcare and Eye Care.
• Get the support you need with our Employee Assistance Program.
• Car Allowance.

The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.