At a Glance
- Tasks: Lead major client relationships and drive growth in a fast-paced environment.
- Company: Join a rapidly scaling UK hub of a global logistics innovator.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact in reshaping eCommerce logistics while working with top-tier clients.
- Qualifications: Fluent Mandarin and experience in logistics or eCommerce required.
The predicted salary is between 56700 - 69300 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe?
- If so, read on, as we’re looking for an
- Account Director to join our
International Partnerships Commercial team!
Our mission?
To switch up the status quo and become the UK’s leading out-of-home business.
With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At In Post UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine e Commerce logistics.
Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain.
We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About The Role We\'re hiring an Account Director to own and grow In Post\'s most strategically significant client relationships — major enterprise retailers, marketplace operators, and reseller partners.
A defining part of this portfolio is our Chinese-origin ecommerce partners, so fluent Mandarin is essential to build trust, negotiate confidently, and represent In Post credibly with these partners\' teams.
- What You’ll Be Doing
- Own revenue retention, renewal, and growth targets across a portfolio of In Post\'s most strategically significant enterprise clients, marketplace operators, and reseller/aggregator partners.
- Operate at director level, building trusted, long-term relationships with C-suite, commercial directors, and senior operational stakeholders across multiple geographies.
- Design and own bespoke, multi-year strategic account plans reviewed through executive-level business reviews (QBR/MBR).
- Lead complex, high-value commercial negotiations — contract renewals, bespoke pricing, international service agreements, and multi-territory terms — working closely with Legal and Finance.
- Identify and close major upsell and cross-sell opportunities across In Post\'s full product and service portfolio, including new market entry.
- Act as the senior internal voice for In Post\'s most important clients, feeding market intelligence and unmet needs into product, commercial, and operational strategy.
- Navigate complex, multi-stakeholder, cross-border issues — coordinating with In Post\'s international teams (including Group HQ) to ensure seamless service delivery.
- Work especially closely with our Chinese-origin ecommerce and marketplace partners, using fluent Mandarin to manage escalations, negotiations, and day-to-day relationship management.
- What We Need From You
We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today\'s stuff done, whilst building for the future.
We’re looking for people with drive and natural curiosity – who want to do things differently.
And do them brilliantly.
We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today\'s stuff done, whilst building for the future.
We’re looking for people with drive and natural curiosity – who want to do things differently.
And do them brilliantly.
- Fluent Mandarin (mandatory) — you\'ll be the primary relationship owner for Chinese-origin ecommerce and marketplace partners, so confident business-level speaking and negotiation in Mandarin is essential.
English fluency also required.
- Experience in logistics, courier, ecommerce, or retail; experience with international/Group business structures; experience with marketplace operators or reseller/aggregator partners; advanced CRM proficiency (e. g.
Salesforce).
- Senior commercial account management or customer success experience, managing enterprise or strategic accounts.
- Proven track record leading complex, multi-stakeholder commercial negotiations, including contract renewals and bespoke terms.
- Director-level client engagement experience — building and sustaining relationships with C-suite and senior commercial stakeholders.
- Deep expertise in enterprise account management and strategic client development, with the credibility to influence at C-suite and director level, internally and externally.
- Advanced commercial negotiation skills, including complex multi-territory and bespoke contract structures.
- Strong consultative selling and problem-solving skills — able to translate client challenges into In Post solutions.
- A-levels or equivalent required; degree-level education beneficial.
- You Are
- Highly self-motivated, entrepreneurial, and independent, able to operate with a high degree of autonomy.
- An exceptional relationship-builder — trusted, credible, and compelling at the most senior levels.
- Commercially astute, with the ability to identify and convert complex, high-value opportunities.
- A strategic thinker who balances long-term account development with short-term commercial priorities.
- Resilient, calm, and highly effective under pressure in complex, high-stakes situations.
- An outstanding influencer, able to align internal and external stakeholders across borders and functions without direct authority.
- Adaptable and comfortable with ambiguity in a fast-paced, high-growth environment.
- The In Post Process
We pride ourselves on our candidate experience.
We want to make this as straightforward as possible, for you and for us!
We will try our best to get back to you within a few days to let you know if we\’d like to take you to the first stage.
This normally involves a 20 minute chat with our Talent Team.
If we both feel the connection, you\’ll then go through another one or two stages, depending on the level of the role.
At In Post, we love uniqueness. Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
#J-18808-Ljbffr
Account Director (Mandarin Fluency Essential) in Wideopen employer: InPost UK
InPost UK is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. As a Field Service Engineer, you will enjoy enhanced annual leave, comprehensive health coverage, and opportunities to engage with the community, all while working in a dynamic field-based role that ensures your skills are continually developed and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director (Mandarin Fluency Essential) in Wideopen
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like InPost UK and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at InPost UK!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like InPost UK keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Director (Mandarin Fluency Essential) in Wideopen
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to InPost UK:This is your chance to really connect with the team at InPost UK. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at InPost UK
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with InPost UK.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show InPost UK that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at InPost UK. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
