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- Tasks: Lead a dynamic Technical Support team and solve complex technical challenges.
- Company: Join InPost UK, a rapidly scaling leader in eCommerce logistics.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Join a passionate team committed to innovation and sustainability.
- Why this job: Be part of a mission to revolutionise parcel delivery and eCommerce logistics.
- Qualifications: Experience in technical support and leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Technical Support Team Lead to join our Network Health team! Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role: InPost is one of Europe's fastest-growing parcel delivery networks, and our Automated Parcel Machines or APMs are at the heart of what we do. As Technical Support Team Lead, you'll be the engine room of our Technical Support team, a senior technical voice who keeps the team moving, standards high, and the APM network running smoothly. Reporting directly to the Technical Support Manager, you'll sit between hands-on engineering and team leadership. You'll be the first point of escalation for your team, a mentor to the engineers around you, and the person who steps up to own the function when the manager is away. This is a role for someone who still loves solving complex technical problems but is ready to start building something bigger, a team, a process, and a career in leadership.
What you’ll be doing:
- Act as the first point of escalation for the Technical Support Engineer team, ensuring complex issues are addressed efficiently.
Technical Support Team Lead employer: InPost UK
Contact Detail:
InPost UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Lead
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at InPost. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a knack for solving technical problems, consider creating a portfolio or a blog where you share your insights and solutions. This not only showcases your expertise but also demonstrates your passion for the field.
✨Tip Number 3
Prepare for the interview like it’s a big game day. Research InPost, understand their mission, and think about how your experience aligns with their goals. Be ready to discuss specific examples of how you've led teams or solved complex issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at InPost.
We think you need these skills to ace Technical Support Team Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our mission to reshape eCommerce logistics.
Tailor Your CV: Make sure your CV is tailored to the Technical Support Team Lead position. Highlight relevant experience and skills that align with what we’re looking for, especially in technical problem-solving and team leadership.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with InPost UK.
How to prepare for a job interview at InPost UK
✨Know Your Tech Inside Out
As a Technical Support Team Lead, you'll need to demonstrate your technical expertise. Brush up on the latest trends in e-commerce logistics and be ready to discuss how you would tackle complex technical issues. Show them you’re not just a leader but also a hands-on problem solver.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or mentored others in the past. InPost is looking for someone who can inspire and guide their engineers, so share stories that highlight your ability to motivate and support your team while maintaining high standards.
✨Understand Their Mission
Familiarise yourself with InPost's mission to reshape parcel delivery. Be ready to discuss how your values align with theirs and how you can contribute to their goal of becoming the UK’s leading out-of-home business. This shows genuine interest and commitment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their approach to innovation and collaboration within the team. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.