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- Tasks: Troubleshoot and resolve technical issues for our innovative parcel delivery network.
- Company: Join a fast-growing UK hub in a global eCommerce revolution.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Be part of a passionate team reshaping the future of parcel delivery.
- Qualifications: Curiosity and willingness to learn; experience with SQL or Python is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Technical Support Engineer to join our Network Health team! Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role: InPost is one of Europe's fastest-growing parcel delivery networks, and our Automated Parcel Machines or APMs are at the heart of what we do. As a Technical Support Engineer, you'll be instrumental in keeping that network running. Diagnosing and resolving software, hardware, and peripheral issues to ensure our APMs operate without interruption 24 hours 7 days a week. Reporting to our Technical Support Manager, you'll sit at the exciting intersection of field engineering and software support, a hybrid role that requires both technical precision and great communication skills. You'll work closely with field technicians and service desks across the UK and Poland, and with our R&D teams to help drive smarter solutions.
Experience with SQL or Python is a bonus, but what matters most is your curiosity, drive, and willingness to learn.
What you’ll be doing:
- Proficiently troubleshoot, resolve software, hardware, and peripheral issues.
Technical Support Engineer employer: InPost UK
Contact Detail:
InPost UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect Technical Support Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing any projects you've worked on, especially if they involve SQL or Python. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews like a pro! Research common technical support scenarios and practice your troubleshooting techniques. Being able to demonstrate your problem-solving skills in real-time can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our mission at InPost UK. Your next big opportunity could be just a click away!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience and skills that match what we’re looking for, like troubleshooting and communication. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about joining InPost and how your background aligns with our goals. Keep it engaging and personal – we love a bit of personality!
Showcase Your Technical Skills: Don’t forget to mention any technical skills you have, especially if you’ve worked with SQL or Python. Even if you’re still learning, let us know about your curiosity and willingness to grow in these areas. We value that drive!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at InPost UK
✨Know Your Tech Inside Out
As a Technical Support Engineer, you'll need to demonstrate your technical prowess. Brush up on troubleshooting techniques for both software and hardware issues. Familiarise yourself with common problems related to Automated Parcel Machines and be ready to discuss how you would approach diagnosing and resolving them.
✨Show Off Your Communication Skills
This role requires great communication, so practice explaining complex technical concepts in simple terms. Think about how you would communicate with field technicians or service desks. During the interview, be clear and concise, and don’t hesitate to ask clarifying questions if needed.
✨Highlight Your Curiosity and Willingness to Learn
InPost values curiosity and a drive to learn. Be prepared to share examples of how you've tackled new challenges or learned new technologies in the past. This could be through personal projects, coursework, or previous job experiences. Show them that you're eager to grow within the role!
✨Research InPost and Its Mission
Before the interview, take some time to understand InPost's mission and the specifics of their services, like the transformative Send service. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their goals and values.