InPost UK is seeking a Service Desk Supervisor to support the day-to-day operation of our Automated Parcel Machine network. You will assist the Service Desk Manager, ensure KPI/SLA metrics, and manage tickets while coordinating with maintenance engineers and internal teams.
You will lead training, run QA and daily reports, and drive process improvements. The role requires strong organization, outstanding customer service, clear communication, and proactive problem solving.
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Service Desk Supervisor — Hybrid Lead & Training Champion employer: InPost UK
At InPost UK, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture in our Leeds hub. With a commitment to employee growth, we offer opportunities for professional development while working alongside industry experts in a fast-paced environment that values innovation and teamwork. Join us to be part of a transformative journey in eCommerce logistics, where your contributions will make a real impact and help shape the future of parcel delivery.
