At a Glance
- Tasks: Analyse data to ensure smooth parcel delivery and improve operational performance.
- Company: Join a fast-growing UK hub in a global logistics business.
- Benefits: Dynamic work environment, career growth, and a chance to make an impact.
- Other info: Collaborative culture with opportunities to work across European markets.
- Why this job: Be at the forefront of transforming eCommerce logistics with innovative solutions.
- Qualifications: Experience in retail e-commerce or logistics, strong analytical skills, and data storytelling.
The predicted salary is between 29700 - 36300 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Merchant Quality Analyst to join our International & UK Operational Support team!
Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role: Ever wondered what it takes to keep millions of parcels moving flawlessly, across borders, every single day? At InPost, speed and reliability aren't just promises — they're what our biggest retail partners rely on. We're looking for a Merchant Quality Analyst who wants to be right in the middle of making that happen: turning raw data into the insight that keeps parcels moving on time, every time.
This isn't a back-office analytics role. You'll sit right at the intersection of Network, Logistics, Customer Success, Product/Tech and Commercial teams — working across markets and borders to protect the performance of some of our most Strategic and Large retail accounts. When something looks off in the data, you'll be the one who spots it first, digs into why, and drives the fix.
If you love data with a purpose, get a kick out of solving real operational puzzles, and want your work to visibly matter to major retail brands across Europe — this is your role.
What you’ll be doing:
- Own the story of a parcel — from manifest to delivered — tracking performance end-to-end across logistics modes and markets.
- Build the metrics that matter — designing, adapting and maintaining KPIs that give leadership a real-time pulse on operational health.
- Get to the bottom of it — running root-cause analysis on abnormalities and turning "something's wrong" into "here's why, and here's the fix."
- Be the early warning system — monitoring parcel flows daily across InPost Group markets, flagging risks before they become client-facing problems.
- Step into the spotlight — supporting Key Account Managers in presenting performance insights directly to Strategic and Large clients in structured reviews.
- Spot the bigger picture — analysing market-level trends to surface risks and opportunities that others might miss.
- Drive change, not just reports — taking ownership of improvement initiatives and coordinating action across local operations and international teams.
- Build bridges — partnering with Technology, Operations and Network teams to design plans that reduce risk before it happens.
- Become the go-to expert — the person both your team and top retail partners trust for a sharp, credible read on performance.
What we need from you:
- We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future.
- A background in retail e-commerce or logistics — you understand how operations translate into customer experience.
- Comfort working with SQL, Excel and Python to turn data into decisions.
- Curiosity and hands-on experience with AI tools like Claude to work smarter and faster.
- A knack for turning analysis into insight — not just numbers, but the "so what" that drives action.
- A fast learner who can pick up how a business function really operates, not just what's on paper.
- Strong data storytelling skills — you can present complex findings clearly to audiences ranging from operational leads to senior external stakeholders.
- Brilliant relationship-building instincts — clients, partners and internal stakeholders alike warm to you quickly.
- Confidence engaging with stakeholders at every level, across multiple functions.
- Experience collaborating with teams in more than one European market.
- A self-starter mindset — accountable, positive, and driven to exceed expectations.
- Excellent organisational, written and verbal communication skills.
- A growth mindset and the resilience to stay adaptable when priorities shift.
- An analytical, framework-driven approach to problem-solving.
- Sharp problem diagnosis skills and a genuine appetite for driving change.
The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.
At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Merchant Quality Analyst in London employer: InPost UK
InPost UK is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. As a Field Service Engineer, you will enjoy enhanced annual leave, comprehensive health coverage, and opportunities to engage with the community, all while working in a dynamic field-based role that ensures your skills are continually developed and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Merchant Quality Analyst in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like InPost UK and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at InPost UK!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like InPost UK keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Merchant Quality Analyst in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to InPost UK:This is your chance to really connect with the team at InPost UK. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at InPost UK
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with InPost UK.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show InPost UK that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at InPost UK. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
