Senior Network Engineer in Liverpool

InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape.

Responsibilities

• Maintain the current IT Network infrastructure including WAN, LAN, Wireless LAN, VoIP / PSTN connectivity, perimeter security and remote access, load balancing, and datacentre.
• Contribute to the development of the existing network and suggest ways of improving existing technology, processes, and documentation.
• Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed.
• Work with other teams to ensure resolution of incidents/problems, always putting the customer first.
• Work within project teams to help design, implement, and operate IT projects.
• Mentor and support junior members within the team.

Main Activities and Responsibilities

• Design and implementation of network-based IT solutions.
• Provisioning and management of Yodel’s datacentre.
• Installation and maintenance of branch office infrastructure.
• Definition of project work, including documentation and reporting of project status.
• Installation, upkeep, and maintenance of network cabinets and cabling.
• Configuration changes on networking equipment working within existing change processes.
• Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise.
• Independent resolution or escalation of all faults, liaising with third parties where necessary.
• To answer and resolve any support requests escalated to third-line level.
• Ensuring backups of all networking equipment.
• Liaising with suppliers and partners in the definition of projects, costing, and delivery.
• Work under broad direction, capable of working without supervision.
• Inform technical stakeholders or project teams of any changes to systems or processes.
• Work across teams including Service Management, Technical Project Delivery, and Solution Design ensuring excellent customer service and communication.
• Liaise with third-party suppliers for solution implementation and ongoing support.
• Provide advice, support, and technical expertise to own and other project teams and end users.
• Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goals.
• Liaise regularly with the Solution Design team to understand their work and the implementation pipeline.
• Proactively transition work from other teams, including Solution Design, into the Network Team.
• Provide excellent customer service to internal and external customers, including timely, professional communication.
• Resolve any incidents and requests in line with agreed service-level limits.
• Be patient, polite, and approachable in all interactions with customers.

Qualifications

• Takes a structured and effective approach to own work and demonstrates leadership potential.
• Can communicate effectively, both orally and in writing, with clients, customers, colleagues, and subordinates.
• Shows a calm, disciplined, and analytical approach to problem solving.
• Consistently produces work of a high standard and meets deadlines.
• Ensures that adequate documentation is produced, distributed, and maintained.
• Identifies problems and escalates appropriately.
• Provides advice, guidance, and assistance to less experienced colleagues as required.
• Takes an active part in meetings with clients/users/development staff during system investigations and throughout subsequent development work.
• Capable of working with minimal supervision.

Technical Experience

• General: Extensive knowledge and experience of Microsoft Office tools such as Visio and Excel; experience in integrating SaaS, PaaS, and IaaS solutions into on-premise data centres; experience with document management and control with Microsoft SharePoint; awareness of Microsoft/Amazon/Google cloud technologies.
• WAN: Extensive demonstrable knowledge of routing protocols OSPF/BGP/EIGRP/OMP; experience of troubleshooting and operating a multi-VRF MPLS-based WAN; experience of troubleshooting and operating a Fortinet S-D-WAN; experience of troubleshooting and operating public-facing hosting platforms and associated protocols, e.g. HTTP; experience of implementing SNAT, DNAT, and Twice-NAT; experience of different WAN connectivity (Leased Line, xDSL, EFM, FTTC, Fibre, Wireless).
• Data Centre: Extensive experience of data centre cabling types, standards, and conventions including ability to implement and maintain, conforming to best practice and company standards; experience of operating and troubleshooting Cisco Application Centre Infrastructure (ACI) and Nexus 9000 series switches; experience of orchestration and automation tools, e.g. Ansible, Jenkins; knowledge of common scripting languages.
• LAN: Extensive experience of DHCP and DNS; experience of implementing, troubleshooting, and operating Cisco Catalyst, Meraki, and Nexus switches; demonstrable understanding of network practices, including design and topology; understanding of 802.1x, Windows-based PKI, and x.509 certificates; understanding of LAN connectivity (Cat5/6, fibre types); knowledge of APC UPS and ATS devices.
• Wireless: Experience of managing and troubleshooting Fortinet wireless access points; experience of configuring and troubleshooting policies within Cisco Identity Services Engine; demonstrable understanding of EM radio and communications (frequency bands, WiFi channels, antenna types); demonstrable knowledge of EAVoIP / Telephony.
• Security and Remote Access: Experience in implementation, configuration, and troubleshooting of Cisco ASA, Cisco Firepower, Palo Alto, and Fortinet firewalls; extensive experience of IPsec site-to-site VPN; extensive experience of Cisco AnyConnect SSL VPN; knowledge and experience of security best practices, attack vectors, and countermeasures.
• Load Balancing: Experience of configuring and troubleshooting F5 Big-IP LTM Load Balancers; experience of load balancing setups, algorithms, and session persistence.
• Monitoring: Knowledge of Nagios Core; Cisco CCNA or CCNP Security and CCNA/CCNP Collaboration as desirable.

Additional Information

• Option to work from the office or remotely.
• Opportunity to work in a diverse, international, and cross-functional environment.
• Fulfilling careers with a range of benefits and opportunities for training and development.
• Involvement in technology monitoring and innovation.
• Your impact will be visible and make a difference.
• Site-based role with hybrid working arrangements.
• Permanent office location at Skyways House, Liverpool.
• Regular travel to sites across the UK (up to two site visits per week).
• 40 working hours per week, Mon-Fri.
• Occasional out of hours work as required.