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For Companies At a Glance
- Tasks: Repair and maintain parcel lockers, providing technical support and training.
- Company: Join InPost UK, a rapidly growing leader in eCommerce logistics with innovative delivery solutions.
- Benefits: Enjoy 26 days of annual leave, health care, and enhanced parental leave.
- Why this job: Be part of a passionate team reshaping the delivery universe while solving real-world problems.
- Qualifications: Experience in field service engineering, strong troubleshooting skills, and proficiency with tools required.
- Other info: Flexibility to travel and occasional office visits in Hemel Hempstead are needed.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Field Services Engineer role at InPost UK. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Field Services Engineer based in Ipswich to join our Network Health team!
Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role
A hands-on field-based role to repair our parcel lockers on client’s sites, tasks include break-fix, maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.
What you’ll be doing
- Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
- Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
- Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
- Processing and reporting on assigned repairs using communication channels utilised within the organisation.
- Managing tools and components for parcel locker machines.
- Handling systems for managing personnel-related matters.
- Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.
- Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
- Participating in the development of solutions for new types of parcel locker machines.
- Preparing and updating technical manuals and documentation.
What we need from you
We’re looking for people who are ready for a fast-paced environment, get their kicks out of problem solving and can balance getting today’s stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.
- You will need similar experience in a Field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multimeter).
- Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to provide technical training.
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
- High accuracy in quality control and documentation updates.
- Experience working with diverse teams, including international subcontractors and internal staff.
- Flexibility to travel for service and training activities both in the UK and occasionally internationally.
- Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
- Effective time management and the ability to handle tools and components responsibly.
Additional details
This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the Ipswich area to be considered to focus on covering this patch area.
Perks and benefits
- Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
- Vitality Health Care
- Enhanced Parental Leave
- A paid day to make a difference in your community
The process
We pride ourselves on our candidate experience. We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role. At InPost, we love uniqueness and strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service, Information Technology, and Engineering
Industries
- Transportation, Logistics, Supply Chain and Storage
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Field Services Engineer employer: InPost UK
Contact Detail:
InPost UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies in parcel locker systems and electromechanical devices. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of InPost UK on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved complex technical issues in previous roles. Highlighting your problem-solving skills will resonate well with the team at InPost, who value innovation and efficiency.
✨Tip Number 4
Be ready to showcase your communication skills, especially in providing technical training. Since the role involves supporting subcontractors and internal staff, demonstrating your ability to convey complex information clearly will set you apart.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly with electrical and mechanical equipment. Emphasise your problem-solving skills and any experience with software configuration or firmware updates.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of InPost UK that resonate with you, such as their innovative approach to logistics and commitment to sustainability.
Highlight Technical Skills: In your application, clearly outline your technical skills, including proficiency with diagnostic tools and your ability to manage tasks efficiently. Provide examples of how you've successfully diagnosed and repaired equipment in previous roles.
Showcase Communication Abilities: Since the role involves providing technical support and training, emphasise your verbal and written communication skills. Include examples of how you've effectively communicated complex information to diverse teams or clients.
How to prepare for a job interview at InPost UK
✨Show Your Problem-Solving Skills
As a Field Services Engineer, you'll be expected to diagnose and repair faults. Prepare examples of past experiences where you successfully solved technical issues, highlighting your analytical skills and ability to think on your feet.
✨Familiarise Yourself with Parcel Lockers
Understanding the technology behind parcel lockers will give you an edge. Research how they work, common issues, and recent advancements in the field. This knowledge will demonstrate your genuine interest in the role.
✨Communicate Clearly
Excellent verbal and written communication skills are crucial for this position. Practice explaining complex technical concepts in simple terms, as you may need to provide training and support to others during your role.
✨Emphasise Team Collaboration
InPost values teamwork and collaboration. Be ready to discuss your experience working with diverse teams, including international subcontractors. Highlight instances where you contributed to a team effort or helped resolve conflicts.
