Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate maintenance for smart parcel lockers and manage technical issues.
- Company: Join InPost UK, a rapidly growing leader in eCommerce logistics.
- Benefits: Enjoy 26 days of annual leave, health care, and remote work options.
- Why this job: Be part of a passionate team reshaping the delivery universe with innovative solutions.
- Qualifications: Experience in ticketing systems and strong customer service skills are essential.
- Other info: Hybrid working model and a commitment to inclusivity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
InPost UK Hemel Hempstead, England, United KingdomJoin or sign in to find your next job Join to apply for the Field Service Coordinator role at InPost UKInPost UK Hemel Hempstead, England, United KingdomJoin to apply for the Field Service Coordinator role at InPost UKWant to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we\’re looking for a Field Service Coordinator to join our Network Heath team!Our mission? To switch up the status quo and become the UK\’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we\’re bringing freedom to anyone with a parcel.At InPost UK, we\’re building an unparalleled group of talent that\’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We\’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.About the role:We\’re looking for a detail-oriented Field Service Coordinator to coordinate maintenance field service engineers and manage technical issues for our smart parcel lockers network and be a core part of our wider Network Health team. The role involves ticket management, vendor coordination, and supporting internal teams in a fast-paced environment.What you\’ll be doing:Act as the first point of contact for technical issues related to the smart parcel lockers network.Raise, update, prioritise, and escalate tickets in line with service level agreements (SLAs).Direct tickets to the appropriate departments to ensure efficient resolution.Build and maintain strong relationships with maintenance vendors to ensure service-level agreements are met.Update and distribute daily reports, including the management of planned downtime.Respond promptly to queries from other departments, providing accurate and timely information.Monitor CCTV feeds to verify issues and ensure accurate troubleshooting.Keep documentation updated throughout the day, ensuring all processes are clearly recorded.Effectively resolve problems with a focus on accuracy and high attention to detail.Maintain strong communication with internal stakeholders, managing expectations and providing updates.Audit newly added parcel machines within the InPost network to ensure they meet operational standards.Monitor the capacity of the machine network to ensure sufficient availability for customers.What we need from you:We\’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today\’s stuff done, whilst building for the future. We\’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.Experience using ticketing systems to log and manage issues.Experience in IT, technical, or engineering support is desirable.Strong customer service skills and the ability to manage internal and external relationships.Ability to manage multiple workstreams concurrently in a time-sensitive environment.Excellent written and verbal communication skills.Strong time management, organisational skills, and attention to detail.Ability to quickly learn new systems and processes.Familiarity with EAM or similar ticketing systems.Commercial awareness with the ability to adapt to changes in a fast-paced business environment.Familiar with scheduling geographical areas.Familiar with field service operationsPerks of the job!:We love to reward our people for the great work they do:Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per yearMore time for you to relax, explore, and enjoy life.Vitality Health CareStay healthy and happy with our top-notch health coverage.Work from Anywhere – 4 Weeks per yearEmbrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.Enhanced Parental LeaveWe support you during those precious family moments.Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.Take a paid day to make a difference in your communityHybrid Working (Role suitability dependent)We innovate, collaborate and optimise by coming together 3 days per week in the officeThe InPost process:We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we\’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you\’ll then go through another one or two stages, depending on the level of the role.At InPost, we love uniqueness. Our strength is our people.We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.Seniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Engineering, Information Technology, and AdministrativeIndustries Transportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at InPost UK by 2xGet notified about new Field Service Coordinator jobs in Hemel Hempstead, England, United Kingdom .Hertfordshire, England, United Kingdom 3 weeks agoMarlow, England, United Kingdom 1 week agoSunbury-On-Thames, England, United Kingdom 3 weeks agoGreenford, England, United Kingdom 1 week agoHemel Hempstead, England, United Kingdom 2 months agoUxbridge, England, United Kingdom 2 weeks agoCamden Town, England, United Kingdom 6 days agoField Service Technician – Luton (m/f/d) Luton, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 2 weeks agoMilton Keynes, England, United Kingdom 1 month agoMaidenhead, England, United Kingdom 5 days agoLeighton Buzzard, England, United Kingdom 2 weeks agoMilton Keynes, England, United Kingdom 1 month agoSt Albans, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 month agoGreenford, England, United Kingdom 1 week agoEgham, England, United Kingdom 3 months agoMilton Keynes, England, United Kingdom 3 weeks agoSlough, England, United Kingdom 5 days agoGreater London, England, United Kingdom 1 day agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoHemel Hempstead, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 months agoLondon, England, United Kingdom 1 week agoEaling, England, United Kingdom 3 weeks agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 3 weeks agoAylesbury, England, United Kingdom 6 days agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Field Service Coordinator employer: InPost UK
Contact Detail:
InPost UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Coordinator
✨Tip Number 1
Familiarise yourself with the ticketing systems commonly used in field service coordination. Understanding how to log and manage issues effectively will give you a significant edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed technical issues in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Build your knowledge of e-commerce logistics and supply chain management. Being well-versed in these areas will help you align with InPost UK's mission and show your commitment to their goals.
✨Tip Number 4
Network with current or former employees of InPost UK on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that could set you apart in the application process.
We think you need these skills to ace Field Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service coordination, technical support, and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to manage multiple tasks in a fast-paced environment. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Technical Skills: Emphasise your familiarity with ticketing systems and any technical or engineering support experience. This is crucial for the Field Service Coordinator role, so make it clear how your skills align with their needs.
Showcase Communication Abilities: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated with internal teams and external vendors in previous positions.
How to prepare for a job interview at InPost UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Field Service Coordinator. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as ticket management and vendor coordination.
✨Showcase Problem-Solving Skills
Since the role involves resolving technical issues, be ready to share examples of how you've successfully tackled problems in the past. Highlight your ability to think on your feet and provide solutions quickly, especially in a fast-paced environment.
✨Demonstrate Communication Skills
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would manage relationships with both internal teams and external vendors, ensuring everyone stays informed and expectations are met.
✨Familiarise Yourself with Ticketing Systems
Since experience with ticketing systems is desirable, take some time to learn about common platforms used in the industry. If you have prior experience, be ready to discuss how you used these systems to log and manage issues effectively.
