Dispatcher Supervisor

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Dispatcher Supervisor to join our Network Health team! Our mission is to switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that is committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top‑notch experts in e‑commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other and leave egos at the door.

About the role

We are seeking an experienced and organised Dispatcher Supervisor to run day‑to‑day dispatch operations for our maintenance engineers and suppliers. You will own scheduling performance, ticket flow and reporting, acting as the escalation point for complex issues and ensuring consistent outcomes across the network.

What you’ll be doing

• Lead the dispatch function – set daily priorities, allocate workload and ensure consistent ticket handling standards
• Own end‑to‑end scheduling – engineer rota alignment, job assignment, re‑scheduling and route optimisation where applicable
• Own SLA performance and tracking – monitor live SLA position, drive interventions to protect SLA and lead escalation for breaches
• Manage ticket lifecycle – raise, update, prioritise, escalate and close tickets in line with SLAs and internal governance
• SLA governance and controls – ensure proper prioritisation, timestamps and status management so SLA reporting is accurate and auditable
• Act as escalation point – remove blockers, manage ageing tickets and coordinate cross‑team resolution (IT, Ops, Customer Care, vendors)
• Reporting and tracking ownership – produce and distribute daily reporting and maintain trackers for backlog, SLA, ageing, repeats, planned downtime and exceptions
• Quality and compliance – ensure documentation is updated, processes followed and audits completed to agreed standards
• Continuous improvement – identify recurring failure types, improve workflows and tighten dispatch rules to reduce repeats and delays
• Monitoring support where required – use CCTV or remote checks to validate incidents and improve troubleshooting accuracy
• Stakeholder management – provide clear updates, manage expectations and maintain strong internal communication cadence
• Network readiness checks – oversee auditing of newly added machines to confirm operational standards and dispatch readiness
• Team leadership – coach dispatchers, run one‑on‑ones, support onboarding, maintain SOPs and manage handovers across shifts

What we need from you

We’re looking for people who are ready for a fast‑paced environment, enjoy problem solving and can balance today’s tasks while building for the future. We want people with drive and natural curiosity – who want to do things differently and do them brilliantly.

We’d be particularly excited to hear from you if

• At least two years’ experience in dispatch, service desk, NOC, field service scheduling or similar operational control roles
• Previous experience leading or mentoring a team (formal or informal)
• Strong working knowledge of ticketing systems (EAM or equivalent) including prioritisation, triage and SLA management
• Strong planning and scheduling capability across multiple engineers and suppliers
• Confident handling escalations – calm under pressure, structured problem solving, outcome focused
• Clear written and verbal communication – able to produce clear daily reporting and stakeholder updates
• High attention to detail with strong process discipline and documentation standards
• Commercial awareness – understands cost to serve, supplier performance and operational impact of downtime
• Comfortable working in a time‑sensitive environment with multiple workstreams and shifting priorities
• Good technical curiosity – able to learn systems quickly and ask the right questions to drive faster resolution

Benefits

• Enhanced Annual Leave – 26 Days plus the option to buy additional days per year
• Vitality Health Care coverage
• Work from Anywhere – 4 weeks per year of remote work abroad
• Enhanced Parental Leave
• Annual season ticket purchase with expense reimbursement and interest‑free repayment over the year
• Paid day to make a difference in your community
• Hybrid Working – role suitability dependent, with in‑office days as required

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.