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- Tasks: Lead technical integrations for merchants and partners, ensuring seamless onboarding and high-quality solutions.
- Company: Join a fast-growing UK hub in a global business revolutionising eCommerce logistics.
- Benefits: Enjoy enhanced annual leave, health care, remote work options, and a dog-friendly office.
- Why this job: Be part of a passionate team reshaping the delivery universe with innovative tech solutions.
- Qualifications: Experience in retail e-commerce, strong IT skills, and a knack for problem-solving.
- Other info: Dynamic environment with opportunities for personal growth and community impact.
The predicted salary is between 42000 - 84000 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Client Solutions Technical Lead to join our Commercial team!
Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role
The Client Solutions Technical Lead will be responsible for all merchant and partner technical integrations to the InPost services in the UK. Working within the Client Solutions team, this role will support with merchant/partner onboarding by ensuring successful integrations and a high-quality checkout experience. This role requires a strong understanding of our products and APIs, leading discovery to identify technical requirements and deliver integrated solutions for our merchants and partners based on their needs.
The Client Solutions Technical Lead will also act as the ‘voice of the customer’ and assist the Product and Technical teams with the design and development of new products and services related to the merchant. Success in this role is to support the (net) new number of merchants we are targeting over the next 18 – 24 months and the launch of new product solutions to deliver this.
What you’ll be doing
- Support successful end-to-end onboarding of merchants and partners from the point of being introduced by the Commercial lead (Sales/Customer Success), through to the technical solution-design phase and execution, testing, launch and hypercare periods (post-go live).
- Ensure all integrations are delivered to a high-quality standard and appropriately tested for all launches.
- Work with merchants to ensure InPost products are implemented in the most efficient way to best synchronise alongside their own tech stacks. Advise and recommend appropriate courses of action.
- Lead discovery to identify technical requirements and deliver integrated solutions for our merchants and partners based on their needs.
- Work with product and tech teams on the design and development of new services for our merchants, acting as the ‘voice of the customer’ to ensure their needs are considered and in line with industry practices.
- Responsible for communicating and managing transition for the roll out of new products and updates to our APIs to our existing customers.
- Act as ‘checkout expert’ with a clear understanding of what drives CR% at checkout for an out-of-home delivery service, various platform capabilities and the ability to mock-up a desired UX.
- Serve as product authority both within the Client Solutions team, Commercial team and our customers, with a deep understanding of our existing integrations and APIs.
- Establish strong working relationships with other teams across the business including Product, Tech & Logistics.
- Build and maintain lasting relationships with our third-party partner platform providers e.g., MetaPack, ReBOUND, ZigZag, Scurri, Linnworks, Mintsoft etc.
- Recommend improvements to the user experience across products, working collaboratively with internal teams and collating feedback from retail clients.
What we need from you
We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.
You will need:
- A background in retail e-commerce and or logistics is strongly preferred.
- Strong IT/technical understanding - must have solid understanding of APIs and ability to test them within environments such as Postman.
- A knowledge of Carrier Management Platforms such as Metapack, Scurri, Sorted, nShift etc.
- A knowledge of eCommerce platforms, how they work and ideally experience working with them.
- A knowledge of interoperability and data transfer between systems.
- Some experience in project management or as BA is desired.
- Very comfortable engaging cross-functionally to align goals and deliver joint outcomes.
- Very strong verbal and written communicator – able to distil information and concisely convey all critical points.
- Strong problem diagnosis and creative problem-solving skills with the desire and ability to identify and help implement change.
- Some experience working with teams in more than one European market.
- A creative eye with an understanding of the impact of a good UX. Design experience would be beneficial for this, however not essential.
- Experience using AI to facilitate integrations (e.g. MCP).
Perks of the job
We love to reward our people for the great work they do:
- Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year.
- Vitality Health Care.
- Work from Anywhere – 4 Weeks per year.
- Enhanced Parental Leave.
- Rail Loan — Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
- Take a paid day to make a difference in your community.
- Hybrid Working (Role suitability dependent).
- Bring Your Dog to Work Day (Every Friday).
The InPost process
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.
At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Client Solutions Technical Lead employer: InPost UK
Contact Detail:
InPost UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Technical Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Client Solutions Technical Lead role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with APIs and integrations. When you get the chance to chat with potential employers, let them see what you can do and how you can add value to their team.
✨Tip Number 3
Be ready for the technical chat! Brush up on your knowledge of e-commerce platforms and carrier management systems. You want to impress them with your understanding of their tech stack and how you can help improve it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to reshape the delivery universe.
We think you need these skills to ace Client Solutions Technical Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and making a difference in the eCommerce logistics space.
Tailor Your Experience: Make sure to highlight your relevant experience in retail e-commerce and logistics. We’re looking for specific examples of how you've tackled challenges and delivered results, so don’t hold back!
Be Clear and Concise: We appreciate strong communication skills, so keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at InPost UK
✨Know Your APIs
As a Client Solutions Technical Lead, you'll need to have a solid understanding of APIs. Brush up on how they work and be ready to discuss your experience with testing them in environments like Postman. This will show that you can hit the ground running!
✨Showcase Your Problem-Solving Skills
This role requires a knack for problem diagnosis and creative solutions. Prepare examples from your past experiences where you've tackled challenges, especially in e-commerce or logistics. Highlight how your solutions improved processes or user experiences.
✨Understand the Customer's Voice
Being the 'voice of the customer' is crucial. Familiarise yourself with common pain points merchants face during integrations. Be ready to discuss how you would advocate for their needs when working with product and tech teams.
✨Build Relationships
Strong collaboration is key in this role. Think about how you've built relationships in previous positions, especially cross-functionally. Be prepared to share strategies for maintaining lasting partnerships with third-party providers and internal teams.
