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- Tasks: Repair and maintain parcel lockers, ensuring optimal performance and minimal downtime.
- Company: Join a fast-growing UK hub in a global business revolutionising eCommerce logistics.
- Benefits: 26 days annual leave, health care, and enhanced parental leave.
- Why this job: Be part of a passionate team reshaping the delivery universe with innovative solutions.
- Qualifications: Experience in field service engineering and strong problem-solving skills required.
- Other info: Dynamic role with opportunities for training and international travel.
The predicted salary is between 36000 - 60000 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Field Service Engineer to join our Network team! Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role:
A hands-on field-based role to repair our parcel lockers on client’s sites, tasks include break-fix, maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.
What you’ll be doing:
- Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
- Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
- Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
- Processing and reporting on assigned repairs using communication channels utilised within the organisation.
- Managing tools and components for parcel locker machines.
- Handling systems for managing personnel-related matters.
- Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.
- Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
- Participating in the development of solutions for new types of parcel locker machines.
- Preparing and updating technical manuals and documentation.
This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the (South West/Bristol) area to be considered to focus on covering this patch area. Please note: working hours for this role are 8.30am - 5.30pm (40 hour working week), Monday - Friday.
What we need from you:
We’re looking for people who are ready for a fast-paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly. We’d be particularly excited to hear from you if:
- You will need similar experience in a field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multi-meter).
- Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to provide technical training.
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
- High accuracy in quality control and documentation updates.
- Experience working with diverse teams, including international subcontractors and internal staff.
- Flexibility to travel for service and training activities both in the UK and occasionally internationally.
- Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
- Effective time management and the ability to handle tools and components responsibly.
Perks of the job!
We love to reward our people for the great work they do:
- Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year.
- Vitality Health Care – Stay healthy and happy with our top-notch health coverage.
- Enhanced Parental Leave – We support you during those precious family moments.
Field Service Engineer (South West/Bristol) employer: InPost UK
Contact Detail:
InPost UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (South West/Bristol)
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to field service engineering. The more people you know, the better your chances of landing that dream job with us.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. We love seeing how you’ve tackled challenges and what solutions you’ve come up with.
✨Tip Number 3
Be ready to chat about your problem-solving skills. We’re all about innovation and finding new ways to do things, so come prepared with examples of how you’ve solved tricky issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at InPost UK.
We think you need these skills to ace Field Service Engineer (South West/Bristol)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being part of our mission to reshape eCommerce logistics. Share why you’re drawn to this field and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with electrical/mechanical equipment and any specific skills like software configuration or troubleshooting. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your written application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team at InPost UK!
How to prepare for a job interview at InPost UK
✨Know Your Tech
Make sure you brush up on your knowledge of electrical and mechanical equipment, especially anything related to parcel lockers. Be ready to discuss your experience with diagnosing faults and performing repairs, as well as any software configuration you've done.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Think about specific challenges you've faced and how you resolved them, as this role is all about problem-solving in a fast-paced environment.
✨Communicate Clearly
Since you'll be providing technical support and training, practice explaining technical concepts in simple terms. Good communication skills are key, so be ready to demonstrate how you can convey information effectively to both colleagues and subcontractors.
✨Be Ready to Collaborate
InPost UK values teamwork, so come prepared to discuss how you've worked with diverse teams in the past. Highlight any experiences where you've collaborated with international subcontractors or internal staff to achieve a common goal.
