At a Glance
- Tasks: Lead a dynamic team in logistics, ensuring smooth operations and high service standards.
- Company: Join a rapidly scaling global business revolutionising the delivery industry.
- Benefits: Enjoy competitive salary, pension scheme, private healthcare, and car allowance.
- Other info: Opportunity for career growth in a supportive and engaging workplace.
- Why this job: Be part of a fast-paced environment with real impact on logistics and team success.
- Qualifications: Proven senior management experience in logistics and strong people management skills.
The predicted salary is between 50000 - 65000 £ per year.
Want to be part of a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a General Manager to lead our Wednesbury Hub team! We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high‑street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top‑notch service for our customers.
About the role
At InPost, our General Manager plays a key role in keeping everything running smoothly at site level. You’ll lead the overall operation of the hub, making sure our sortation teams deliver great service, hit performance targets, and keep parcels moving efficiently. You’ll work closely with both internal teams and external partners to support the site’s success, balancing performance, cost, and customer expectations. Just as importantly, you’ll create a positive and safe working environment—championing strong health & safety standards and building great relationships with your people, including Trade Union engagement. This is a hands‑on leadership role where you’ll bring teams together, drive results, and help shape a high‑performing, people‑focused operation.
What you’ll be responsible for
- Operational Excellence
- Lead the execution of all inbound and outbound sortation activities, ensuring service levels are consistently met
- Monitor national and local KPIs, taking swift corrective action where needed
- Maintain high operational standards across the site, supporting the wider Sort & Transport network
- Champion a strong health & safety culture, ensuring compliance and accountability at all times
- People Leadership
- Support and guide Sort management teams in handling absence management, performance and disciplinary matters, and employee relations, including Trade Union engagement
- Develop a high-performing team through coaching, training, and succession planning
- Foster a positive, engaged, and accountable working environment
- Driving Performance & Strategy
- Embed a culture of continuous improvement, identifying smarter ways of working
- Contribute to local and company-wide operational projects
- Ensure full utilisation of Yard Management systems and processes
- Effectively manage operational changes during peak periods and special events
- Key KPIs you’ll own
- Reduce Goods Lost In Transit (GLIT)
- Increase Parcels Per Hour (PPH)
- Lower Cost Per Parcel (CPP)
- Deliver against SLAs
- Improve attendance and reduce absence
- Optimise holiday planning
- Champion and role model InPost values
- Stakeholder & Customer Management
- Build strong, commercially effective relationships with suppliers
- Collaborate with internal and external stakeholders to drive operational success
- Maintain a constructive and progressive relationship with Trade Union representatives
- Cost & Performance Management
- Manage site costs effectively, ensuring operations remain within agreed budgets
- Use performance data and insights to inform decisions and improve efficiency
What we need from you
- Proven experience and success in senior management in a Logistics/ Supply Chain environment with demonstrated experience of working within a Warehousing & Distribution environment, working effectively with a Transport function.
- Demonstrated experience of working in a Unionised environment.
- Knowledge of Health and Safety legislation and experience in managing H&S at site level.
- Established people manager, experience of handling ER issues.
Perks of the job
- Build a secure future with a competitive Pension Scheme
- Peace of mind with Life Insurance
- Protect your health with Private Healthcare and Eye Care
- Get the support you need with our Employee Assistance Program
- Car Allowance
General Manager in Willenhall employer: InPost Ltd.
InPost Ltd. is an excellent employer, offering a dynamic work environment in Lutterworth where innovation and safety are at the forefront of our operations. Employees benefit from a competitive salary, comprehensive perks such as life insurance and a pension scheme, and ample opportunities for professional growth within a supportive team culture that values compliance and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Willenhall
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and supply chain industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. When you apply through our website, make sure to highlight your experience in managing teams and driving performance, as these are key for the General Manager role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've built high-performing teams and handled challenges in a fast-paced environment. This will demonstrate that you’re not just a manager, but a leader who can inspire and drive results.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re all about building relationships, so let’s keep that connection strong!
We think you need these skills to ace General Manager in Willenhall
Some tips for your application 🫡
Show Your Passion for Logistics:When you're writing your application, let your enthusiasm for the logistics industry shine through! We want to see how you can contribute to our mission of revolutionising deliveries. Share any relevant experiences that highlight your passion and understanding of the sector.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the General Manager role. Highlight your leadership experience, especially in logistics or supply chain environments. We love seeing how your skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at InPost!
How to prepare for a job interview at InPost Ltd.
✨Know the Logistics Landscape
Familiarise yourself with the logistics and supply chain industry, especially the latest trends and challenges. This will help you speak confidently about how you can contribute to operational excellence and drive performance in a fast-paced environment.
✨Showcase Your People Skills
As a General Manager, your ability to lead and engage teams is crucial. Prepare examples of how you've successfully managed teams, handled employee relations, and fostered a positive working environment, especially in a unionised setting.
✨Demonstrate Operational Acumen
Be ready to discuss specific KPIs you've managed in previous roles, such as reducing Goods Lost In Transit or increasing Parcels Per Hour. Use data to back up your achievements and show how you can apply similar strategies at the Wednesbury Hub.
✨Emphasise Health & Safety Knowledge
Since health and safety is a key part of the role, brush up on relevant legislation and be prepared to discuss how you've championed safety standards in past positions. Highlight any initiatives you've led that improved compliance and accountability.
