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- Tasks: Troubleshoot and resolve technical issues for our Automated Parcel Machines, ensuring smooth operations.
- Company: Join InPost, one of Europe’s fastest-growing parcel delivery networks.
- Benefits: Enjoy 26 days of annual leave, health coverage, and remote work options.
- Other info: Hybrid working model with opportunities for professional growth and community volunteering.
- Why this job: Be part of a dynamic team making a real impact in tech and logistics.
- Qualifications: Recent graduates with a passion for technology and strong communication skills are welcome.
The predicted salary is between 30000 - 40000 £ per year.
InPost is one of Europe’s fastest‑growing parcel delivery networks, and our Automated Parcel Machines (APMs) are the heart of what we do. As a Technical Support Engineer you will keep that network running, diagnosing and resolving software, hardware, and peripheral issues to ensure APMs operate without interruption 24/7.
What you’ll be doing:
- Proficiently troubleshoot, resolve, and, when necessary, escalate tickets based on priority to meet Service Level Agreements (SLAs).
- Provide remote technical guidance and assistance to field service engineers via phone and email, ensuring swift resolution and minimal disruption to the APM network.
- Analyse APM logs to identify underlying issues and emerging trends, enabling proactive problem‑solving using tools such as Grafana, Zabbix, and Kibana.
- Write, edit, and create SQL scripts to extract data and build automated reporting solutions.
- Support the Service Desk team by addressing complex technical queries that require in‑depth analysis and resolution.
- Create, develop, and maintain comprehensive APM documentation, ensuring accuracy and accessibility for all stakeholders.
- Conduct training sessions on APM operations for internal and external stakeholders, sharing expertise and best practice.
- Stay ahead of upcoming software and hardware changes by performing testing in our dedicated test environment alongside the field team.
- Collaborate with Research & Development teams across the UK and Poland to drive improved system solutions.
What we need from you:
- A recent graduate with a relevant degree and/or experience in a technical support environment.
- Knowledge of database models, SQL and a general interest in technology.
- A genuine passion for electrical and mechanical engineering and how systems work.
- A dynamic, solutions‑focused mindset with the ability to tackle complex challenges creatively.
- Excellent communication skills, confident building relationships across cultures and with teams in multiple locations.
- Outstanding verbal and written communication, ensuring clear and impactful interactions with colleagues and stakeholders.
- Strong customer service and interpersonal skills, with the ability to support end‑users in a professional and empathetic manner.
- Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, documentation, and presentations.
Location: This role is based at our Hemel Hempstead office, with a minimum of 3 days per week on‑site.
Benefits:
- Enhanced Annual Leave – 26 days plus the option to buy additional days per year.
- Vitality Health Care coverage.
- Work from Anywhere – up to 4 weeks per year remotely.
- Enhanced Parental Leave.
- Rail Loan to support commuting expenses.
- Paid Volunteering Days – one day per year to make a difference in your community.
- Hybrid Working – 3 days per week in the office.
Technical Support Engineer employer: InPost Ltd.
Contact Detail:
InPost Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those working at InPost or similar companies. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice explaining your thought process while solving problems, as this will showcase your dynamic, solutions-focused mindset that employers love.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Check out our website for job openings and apply directly through us! We’re always looking for passionate individuals like you, and applying through our site can give you a better chance of standing out.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight any relevant technical support experience, especially with software and hardware troubleshooting, as well as your knowledge of SQL and database models.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and problem-solving. Share specific examples of how you've tackled complex challenges in the past, and don’t forget to mention your communication skills and ability to work with diverse teams.
Showcase Your Technical Skills: In your application, be sure to mention any tools you’ve used like Grafana, Zabbix, or Kibana. If you have experience writing SQL scripts or creating automated reporting solutions, make that clear – it’s a big plus for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at InPost!
How to prepare for a job interview at InPost Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting software and hardware issues. Familiarise yourself with tools like Grafana, Zabbix, and Kibana, as well as SQL scripting. Being able to discuss these confidently will show that you're ready to tackle the challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've approached complex technical problems in the past. Think about times when you had to analyse logs or data to identify issues. This will demonstrate your dynamic, solutions-focused mindset that InPost is looking for.
✨Communicate Clearly and Confidently
Since you'll be providing remote support, practice explaining technical concepts in simple terms. Good communication is key, so consider how you can convey your ideas clearly and effectively, especially when discussing APM operations or training sessions.
✨Research the Company Culture
Get to know InPost's values and work culture. Understanding their approach to customer service and teamwork will help you align your answers during the interview. Plus, it shows that you're genuinely interested in being part of their team.