At a Glance
- Tasks: Troubleshoot and resolve technical issues for our Automated Parcel Machines, ensuring smooth operations.
- Company: Join InPost, one of Europe’s fastest-growing parcel delivery networks.
- Benefits: Enjoy 26 days of annual leave, health coverage, and flexible remote work options.
- Other info: Collaborate with teams across the UK and Poland in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in tech and logistics.
- Qualifications: Recent graduate with a passion for technology and strong communication skills.
The predicted salary is between 28000 - 35000 € per year.
InPost is one of Europe’s fastest‑growing parcel delivery networks, and our Automated Parcel Machines (APMs) are the heart of what we do. As a Technical Support Engineer you will keep that network running, diagnosing and resolving software, hardware, and peripheral issues to ensure APMs operate without interruption 24/7.
What you’ll be doing:
- Proficiently troubleshoot, resolve, and, when necessary, escalate tickets based on priority to meet Service Level Agreements (SLAs).
- Provide remote technical guidance and assistance to field service engineers via phone and email, ensuring swift resolution and minimal disruption to the APM network.
- Analyse APM logs to identify underlying issues and emerging trends, enabling proactive problem‑solving using tools such as Grafana, Zabbix, and Kibana.
- Write, edit, and create SQL scripts to extract data and build automated reporting solutions.
- Support the Service Desk team by addressing complex technical queries that require in‑depth analysis and resolution.
- Create, develop, and maintain comprehensive APM documentation, ensuring accuracy and accessibility for all stakeholders.
- Conduct training sessions on APM operations for internal and external stakeholders, sharing expertise and best practice.
- Stay ahead of upcoming software and hardware changes by performing testing in our dedicated test environment alongside the field team.
- Collaborate with Research & Development teams across the UK and Poland to drive improved system solutions.
What we need from you:
- A recent graduate with a relevant degree and/or experience in a technical support environment.
- Knowledge of database models, SQL and a general interest in technology.
- A genuine passion for electrical and mechanical engineering and how systems work.
- A dynamic, solutions‑focused mindset with the ability to tackle complex challenges creatively.
- Excellent communication skills, confident building relationships across cultures and with teams in multiple locations.
- Outstanding verbal and written communication, ensuring clear and impactful interactions with colleagues and stakeholders.
- Strong customer service and interpersonal skills, with the ability to support end‑users in a professional and empathetic manner.
- Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, documentation, and presentations.
Location: This role is based at our Hemel Hempstead office, with a minimum of 3 days per week on‑site.
Benefits:
- Enhanced Annual Leave – 26 days plus the option to buy additional days per year.
- Vitality Health Care coverage.
- Work from Anywhere – up to 4 weeks per year remotely.
- Enhanced Parental Leave.
- Rail Loan to support commuting expenses.
- Paid Volunteering Days – one day per year to make a difference in your community.
- Hybrid Working – 3 days per week in the office.
Technical Support Engineer employer: InPost Ltd.
InPost is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture in the heart of Hemel Hempstead. With generous benefits such as enhanced annual leave, health care coverage, and opportunities for remote work, we foster a supportive environment where innovation thrives. Join us to be part of a rapidly growing team that values your contributions and encourages you to develop your skills while making a meaningful impact in the parcel delivery industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. You never know who might be looking for a Technical Support Engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing any projects or scripts you've worked on, especially those involving SQL or troubleshooting. This gives potential employers a taste of what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common technical support scenarios. This will help you articulate your problem-solving process and demonstrate your customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight any relevant technical support experience, especially with software and hardware troubleshooting, as well as your knowledge of SQL and database models.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for technology and problem-solving. Share specific examples of how you've tackled complex challenges in the past, and don’t forget to mention your communication skills and ability to work across cultures.
Showcase Your Technical Skills:In your application, be sure to mention any tools or technologies you’re familiar with, like Grafana, Zabbix, or Kibana. If you’ve created SQL scripts or automated reporting solutions before, give us the details – we love seeing that kind of initiative!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at InPost!
How to prepare for a job interview at InPost Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting software and hardware issues. Familiarise yourself with tools like Grafana, Zabbix, and Kibana, as well as SQL scripting. Being able to discuss these confidently will show that you're ready to tackle the challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've approached complex technical problems in the past. Think about times when you had to analyse logs or data to identify issues. This will demonstrate your dynamic, solutions-focused mindset and your ability to think creatively under pressure.
✨Communicate Clearly and Confidently
Since this role involves providing remote support and training, practice articulating your thoughts clearly. Use mock interviews to refine your communication skills, ensuring you can explain technical concepts in a way that's easy for others to understand. Remember, it's all about building relationships!
✨Research the Company Culture
Get to know InPost's values and work culture before your interview. Understanding their approach to customer service and teamwork will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which is always a plus!
