At a Glance
- Tasks: Join our team to deliver exceptional customer service and resolve queries with empathy.
- Company: Be part of InPost, a fast-growing global business reshaping eCommerce logistics.
- Benefits: Enjoy competitive pay, pension scheme, life insurance, and employee support.
- Other info: Collaborative culture where your contributions truly matter.
- Why this job: Make a real impact in a dynamic environment with endless growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26500 - 27500 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Customer Services Advisor to join our Linwood Customer contact team! We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high‑street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top‑notch service for our customers.
Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast‑paced, impactful, and full of possibilities.
About the role: Our mission? To switch up the status quo and become the UK’s leading out‑of‑home business. With a fast‑growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move and redefine eCommerce logistics.
As a vital member of our Customer Service Centre, you’ll do more than just answer calls—you’ll take full ownership of the customer experience, resolving queries with efficiency, empathy, and precision. You’ll thrive in a fast‑paced environment where collaboration, professional development, and open communication are not just encouraged—they’re expected.
With regular coaching, clear performance standards, and a commitment to process excellence, you’ll be empowered to make a real impact on both our customers and your own career. At InPost, we don’t just deliver parcels—we deliver service that exceeds expectations.
Position Details
- Location: Inpost Customer Contact Centre, East Avenue, Linwood Paisley PA1 2FD
- Shift Pattern: MONDAY -SUNDAY 5 over 7 (Various shifts to discussed at interview)
- Hours: 40hrs per week
- Salary: £12.71p/h
What you’ll be doing
- Participate as a member of your team demonstrating an awareness of the impact your behaviour and actions have on your colleagues, the Customer Service Centre and the Customer.
- Participate in regular 1:1s and coaching sessions with your Team Manager.
- Take personal responsibility for self‑development.
- Always demonstrate the right attitude & professional conduct.
- Process own workload in a timely fashion and without error.
- Ensure your work is of a standard that meets the Customer Service Centre quality standards.
- Demonstrate a desire to exceed the customers’ expectations.
- Ensure that the correct processes are followed on every call/customer contact.
- Contribute to achievement of the Customer Service Centre service standards by managing own time effectively.
- Support the Management Team by contributing to process improvements.
- Undertake general administrative duties as requested by the Management Team.
- Ensure the Customer Service Centre & workplace areas are kept clean, tidy and safe always to comply with Company Policy and Health & Safety Regulations.
- Participate in team meetings, raising any issues or points in a constructive manner.
- Represent the Customer Service Centre and InPost in the utmost professional manner.
- Support, facilitate and embrace a culture of open communication at all levels.
What we need from you
- Must be able to deliver exceptional customer service and resolve queries with efficiency and empathy.
- Have the right to work in the UK.
- Be enthusiastic in joining a fast‑growing global business reshaping eCommerce logistics in the UK.
- Supportive and collaborative in a team environment.
- Embrace a culture of collaboration and open communication in a vibrant workplace.
- Be part of a dynamic team making a real impact on customer experiences.
- Strong communication skills and a passion for customer service.
Benefits
- Build a secure future with a competitive Pension Scheme.
- Peace of mind with Life Insurance.
- Stay active with our Cycle2Work scheme.
- Get the support you need with our Employee Assistance Program.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Customer Service Advisor InPost UK Offices · Customer Care · Linwood - Customer Contact Centre in Paisley employer: InPost Ltd.
At InPost, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture in our Linwood Customer Contact Centre. With a strong focus on employee growth, we offer regular coaching, clear performance standards, and a commitment to process excellence, ensuring that every team member can thrive in their role while making a meaningful impact on customer experiences. Join us in reshaping the logistics landscape, where your passion for customer service is not only valued but rewarded with competitive benefits and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor InPost UK Offices · Customer Care · Linwood - Customer Contact Centre in Paisley
✨Tip Number 1
Get to know the company! Research InPost and its mission to reshape eCommerce logistics. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a customer's issue with empathy and efficiency. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the InPost family and ready to make an impact!
We think you need these skills to ace Customer Service Advisor InPost UK Offices · Customer Care · Linwood - Customer Contact Centre in Paisley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a difference!
Tailor Your Application:Make sure to customise your application to fit the role at InPost. Highlight your relevant experience and skills that align with our mission to reshape eCommerce logistics. This shows us that you’ve done your homework and are serious about joining our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at InPost Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research InPost and its mission. Understand their role in the logistics revolution and how they aim to reshape eCommerce. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries with efficiency and empathy is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting these moments will demonstrate your commitment to exceptional service.
✨Emphasise Team Collaboration
InPost values teamwork and collaboration. Be ready to discuss how you’ve worked effectively in teams before. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts, showcasing your supportive nature.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team culture, opportunities for professional development, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
