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- Tasks: Repair and maintain parcel lockers, ensuring optimal performance and minimal downtime.
- Company: Join a fast-growing global business reshaping the delivery universe.
- Benefits: 26 days annual leave, health care, hybrid working, and volunteering days.
- Why this job: Be part of an innovative team making a real impact in eCommerce logistics.
- Qualifications: Experience in field service engineering and strong problem-solving skills required.
- Other info: Dynamic work environment with opportunities for growth and international collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades‑old delivery universe? If so, read on, as we’re looking for a Field Service Engineer in the Suffolk/Ipswich area to join our Network Health team!
Our mission? To switch up the status quo and become the UK’s leading out‑of‑home business. With a fast‑growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top‑notch experts in e‑commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role: A hands-on field‑based role to repair our parcel lockers on client’s sites, tasks include break-fix, maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.
What you’ll be doing:
- Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
- Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
- Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
- Processing and reporting on assigned repairs using communication channels utilised within the organisation.
- Managing tools and components for parcel locker machines.
- Handling systems for managing personnel‑related matters.
- Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.
- Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
- Participating in the development of solutions for new types of parcel locker machines.
- Preparing and updating technical manuals and documentation.
What we need from you:
- We’re looking for people who are ready for a fast-paced environment, get their kicks out of problem solving and can balance getting today’s stuff done, whilst building for the future.
- You will need similar experience in a field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multi‑meter).
- Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to provide technical training.
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
- High accuracy in quality control and documentation updates.
- Experience working with diverse teams, including international subcontractors and internal staff.
- Flexibility to travel for service and training activities both in the UK and occasionally internationally.
- Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
- Effective time management and the ability to handle tools and components responsibly.
This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the Suffolk/Ipswich area to be considered to focus on covering this patch area.
Please note: working hours for this role are 8.30am - 5.30pm (40 hour working week), Monday - Friday.
Perks of the job!
- Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year.
- Vitality Health Care – Stay healthy and happy with our top‑notch health coverage.
- Enhanced Parental Leave – We support you during those precious family moments.
- Rail Loan – Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest-free repayment over the year.
- Volunteering Days – Take a paid day to make a difference in your community.
- Hybrid Working (Role suitability dependent) – We innovate, collaborate and optimise by coming together 3 days per week in the office.
At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Field Service Engineer - Sufflok/Ipswich InPost UK Offices · Network · Ipswich Depot · employer: InPost Ltd.
Contact Detail:
InPost Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Sufflok/Ipswich InPost UK Offices · Network · Ipswich Depot ·
✨Tip Number 1
Get to know the company inside out! Research InPost UK, our mission, and the role of a Field Service Engineer. This will help you tailor your conversations and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about how your skills in diagnosing and repairing equipment can benefit us at InPost. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Engineer - Sufflok/Ipswich InPost UK Offices · Network · Ipswich Depot ·
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being part of our mission to reshape the delivery universe. Share why you’re drawn to this field service engineer position and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in field service engineering. Focus on your skills with electrical/mechanical equipment, problem-solving abilities, and any experience with parcel locker systems. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language to describe your experiences and skills. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised as we review candidates. We can’t wait to hear from you!
How to prepare for a job interview at InPost Ltd.
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex electromechanical systems. Brush up on your knowledge of parcel lockers and similar devices. Be ready to discuss specific troubleshooting scenarios you've encountered in the past.
✨Showcase Your Problem-Solving Skills
In this role, problem-solving is key. Prepare examples of how you've diagnosed and repaired faults in previous positions. Highlight your analytical skills and how you approach technical challenges.
✨Communicate Clearly and Confidently
Excellent communication is crucial, especially when providing training or support. Practice explaining technical concepts in simple terms. This will show that you can effectively convey information to both colleagues and subcontractors.
✨Demonstrate Your Team Spirit
InPost values collaboration, so be prepared to discuss your experience working with diverse teams. Share examples of how you've supported colleagues or contributed to team projects, especially in fast-paced environments.
