At a Glance
- Tasks: Manage helpdesk tickets, prioritise issues, and assist with locker maintenance requests.
- Company: Join InPost, a rapidly evolving global business reshaping delivery logistics.
- Benefits: 26 days annual leave, health care, remote work options, and volunteering days.
- Other info: Fast-paced environment with opportunities for growth and innovation.
- Why this job: Be part of a dynamic team making a real impact in eCommerce logistics.
- Qualifications: Organised, customer-focused, with experience in ticketing systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades‑old delivery universe? If so, read on, as we’re looking for a Helpdesk Co‑Ordinator to join our Network Health team! Our mission? To switch up the status quo and become the UK’s leading out‑of‑home business. With a fast‑growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics.
About the role
As a Help Desk Coordinator at InPost, you will raise and update tickets, prioritise issues and assist with queries from other departments to keep on top of locker maintenance requests. As part of a small, close knit team you will play an important role in helping us to reduce locker downtime to keep our customers delighted and parcels moving.
What you’ll be doing:
- Manage tickets by raising, updating, prioritising, and escalating within SLA lead times, and ensure accurate updates in the ticketing system.
- Direct tickets to the appropriate departments efficiently and discuss potential fix outcomes with teams.
- Act as the primary contact for reported faults affecting our locker network.
- Build and maintain strong relationships with maintenance engineers and internal teams.
- Prepare and send out daily reports, including managing the planned downtime list.
- Promptly and effectively respond to queries from other departments and manage expectations.
- Verify issues by checking CCTV when necessary.
- Continuously update documentation throughout the day.
- Audit newly added lockers to the network for compliance and performance.
- Monitor and ensure the capacity of lockers to meet customer demands.
Please note, this is not a call centre or IT support role. You'll predominantly be responding to queries and allocating works via email and our ticketing software.
What we need from you:
- Highly organised and process oriented.
- Proven ability to manage multiple priorities.
- Brilliant customer service skills and approach to issue resolution.
- Excellent written and verbal communication.
- Effective time management with high attention to detail.
- Great critical thinking and problem‑solving skills.
- Ability to express initiative and take ownership of tasks.
Experience using a ticketing system (e.g. JIRA, EAM, ServiceNow) to log, manage and allocate issues will be highly advantageous. We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.
Perks of the job:
- Enhanced Annual Leave – 26 Days plus the option to buy additional days per year.
- Enhanced Parental Leave.
- Vitality Health Care.
- Work from Anywhere – 4 weeks per year.
- Rail Loan (interest‑free repayment over the year).
- Volunteering Days – paid day to make a difference in your community.
- Hybrid Working (role suitability dependent) – three days per week in the office.
Helpdesk Co-Ordinator InPost UK Offices · Network · Hemel Hempstead Office · employer: InPost Ltd.
InPost UK is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a meaningful impact in the rapidly evolving delivery sector. With generous benefits such as enhanced annual leave, health care, and opportunities for hybrid working, employees are empowered to thrive both personally and professionally. The Hemel Hempstead office offers a collaborative environment where team members can grow their skills while contributing to a mission that is reshaping eCommerce logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Co-Ordinator InPost UK Offices · Network · Hemel Hempstead Office ·
✨Tip Number 1
Network like a pro! Reach out to current employees at InPost on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Helpdesk Co-Ordinator role. Building connections can give you insider info and make your application stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and ticket management. Think about specific examples from your past experiences that showcase your problem-solving skills and ability to handle multiple priorities. We want to see how you shine!
✨Tip Number 3
Show off your organisational skills! During the interview, discuss how you manage your time and prioritise tasks effectively. Use real-life scenarios to illustrate your process-oriented mindset, which is key for the Helpdesk Co-Ordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission to reshape the delivery universe at InPost.
We think you need these skills to ace Helpdesk Co-Ordinator InPost UK Offices · Network · Hemel Hempstead Office ·
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational abilities in your application. We want to see how you manage multiple priorities and keep everything running smoothly, just like you would in the Helpdesk Co-Ordinator role.
Communicate Clearly:Since this role involves a lot of written communication, ensure your application is clear and concise. Use straightforward language and demonstrate your excellent written skills, as we value effective communication at InPost.
Demonstrate Problem-Solving Skills:Share examples of how you've tackled challenges in the past. We love candidates who can think critically and come up with innovative solutions, so don’t hold back on showcasing your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our fast-paced team!
How to prepare for a job interview at InPost Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Co-Ordinator role. Familiarise yourself with ticketing systems like JIRA or ServiceNow, and be ready to discuss how you would manage multiple priorities while keeping customer satisfaction at the forefront.
✨Show Off Your Communication Skills
Since this role involves a lot of written communication, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively resolved issues in the past, highlighting your customer service skills and ability to manage expectations.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've tackled challenges head-on. Be ready to share how you approached these situations, what solutions you implemented, and the outcomes. This will show your critical thinking and initiative, which are key for this fast-paced environment.
✨Build Rapport with the Interviewer
Remember, interviews are a two-way street! Engage with your interviewer by asking insightful questions about the team dynamics and company culture. This not only shows your interest but also helps you gauge if InPost is the right fit for you.
