Field Service Engineer (Wolverhampton)

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades‑old delivery universe? If so, read on, as we’re looking for a Field Service Engineer to join our Network Health team! Our mission is to become the UK’s leading out‑of‑home business, driving freedom for anyone with a parcel through thousands of smart lockers, hundreds of leading retail partners and a transformative Send service.

About the role: A hands‑on field‑based role to repair our parcel lockers on client sites. Tasks include break‑fix, maintenance, software configuration, quality control, training employees and subcontractors, and actively developing new solutions and maintaining technical documentation.

What you’ll be doing:

• Diagnosing and repairing faults and malfunctions of parcel locker machines on site, ensuring minimal downtime and optimal performance.
• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
• Diagnosing, reconfiguring, and installing computer software or firmware for electronic and electromechanical equipment, ensuring compatibility and security compliance.
• Processing and reporting on assigned repairs using internal communication channels.
• Managing tools and components for parcel locker machines.
• Handling systems for managing personnel‑related matters.
• Performing quality control of work performed by internal employees and subcontractors, ensuring adherence to technical standards, contractual agreements and company guidelines.
• Providing technical and substantive support to employees and subcontractors (including international ones) via company IT channels.
• Participating in the development of solutions for new types of parcel locker machines.
• Preparing and updating technical manuals and documentation.

This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the Wolverhampton area to focus on covering this patch area.

Qualities required: We’re looking for people ready for a fast‑paced environment, with a passion for problem solving and the ability to balance today’s tasks with building for the future. Drive, natural curiosity, and excellent communication skills are essential. Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates. Strong analytical and troubleshooting skills for resolving complex technical issues. Excellent verbal and written communication skills, with the ability to provide technical training. Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets. High accuracy in quality control and documentation updates. Experience working with diverse teams, including international subcontractors and internal staff. Flexibility to travel for service and training activities both in the UK and occasionally internationally. Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools. Effective time management and the ability to handle tools and components responsibly.

Benefits:

• Enhanced Annual Leave – 26 days plus the option to buy additional days per year.
• Vitality Health Care – comprehensive health coverage.
• Enhanced Parental Leave – support during family moments.
• Rail Loan – purchase an annual season ticket with interest‑free repayment through InPost expenses.
• Volunteering Days – take a paid day to make a difference in your community.