At a Glance
- Tasks: Repair and maintain parcel lockers, ensuring optimal performance and minimal downtime.
- Company: Join a fast-growing UK hub in a global logistics business.
- Benefits: Enhanced annual leave, health care, parental leave, and volunteering days.
- Other info: Dynamic work environment with opportunities for growth and international collaboration.
- Why this job: Be part of a team reshaping eCommerce logistics with innovative technology.
- Qualifications: Experience in field service engineering and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Field Service Engineer (South London) to join our Network Health team!
Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role: A hands-on field-based role to repair our parcel lockers on client’s sites. Tasks include break-fix, maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.
What you’ll be doing:
- Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
- Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
- Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
- Processing and reporting on assigned repairs using communication channels utilised within the organisation.
- Managing tools and components for parcel locker machines.
- Handling systems for managing personnel-related matters.
- Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.
- Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
- Participating in the development of solutions for new types of parcel locker machines.
- Preparing and updating technical manuals and documentation.
This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the (South East London) area to be considered to focus on covering this patch area.
What we need from you:
- We’re looking for people who are ready for a fast-paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future.
- You will need similar experience in a Field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multimeter).
- Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to provide technical training.
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
- High accuracy in quality control and documentation updates.
- Experience working with diverse teams, including international subcontractors and internal staff.
- Flexibility to travel for service and training activities both in the UK and occasionally internationally.
- Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
- Effective time management and the ability to handle tools and components responsibly.
Rewards:
- Enhanced Annual Leave: 26 Days Plus the Option to Buy Additional Days per year.
- Vitality Health Care: Stay healthy and happy with our top-notch health coverage.
- Enhanced Parental Leave: We support you during those precious family moments.
- Rail Loan: Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest-free repayment over the year.
- Volunteering Days: Take a paid day to make a difference in your community.
At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Field Service Engineer (South East London) employer: InPost Ltd.
At InPost UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our Field Service Engineers enjoy competitive benefits such as enhanced annual leave, comprehensive health care, and opportunities for personal growth through training and community engagement. Located in South East London, our team thrives on a culture of support and ambition, making it an ideal place for those looking to make a meaningful impact in the evolving logistics landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (South East London)
✨Tip Number 1
Get to know the company inside out! Research InPost UK, their mission, and their innovative services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to field service engineering. Be ready to showcase your problem-solving skills and share examples of how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Engineer (South East London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with electrical and mechanical equipment, as well as any relevant software configuration skills. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for problem-solving and your drive to innovate. Let us know why you’re excited about joining our team and how you can contribute to reshaping eCommerce logistics.
Show Off Your Communication Skills:Since this role involves providing technical support and training, make sure to showcase your excellent verbal and written communication skills. We love candidates who can explain complex issues clearly and effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status – we promise to get back to you quickly!
How to prepare for a job interview at InPost Ltd.
✨Know Your Tech
Make sure you brush up on your knowledge of electromechanical systems and software configuration. Be ready to discuss specific tools you've used, like multimeters, and any relevant experiences you've had diagnosing and repairing equipment.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Think about times when you had to think on your feet or innovate solutions, as this role is all about problem-solving in a fast-paced environment.
✨Communicate Clearly
Since you'll be providing technical training and support, practice explaining complex concepts in simple terms. Good verbal and written communication skills are key, so consider how you can demonstrate these during the interview.
✨Emphasise Teamwork
InPost values collaboration, so be ready to share experiences where you've worked effectively with diverse teams. Highlight any international collaboration you've been involved in, as this will show your adaptability and ability to work across cultures.
