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- Tasks: Repair and maintain smart parcel lockers while providing technical support.
- Company: Join a rapidly scaling global business reshaping e-commerce logistics.
- Benefits: 26 days annual leave, health care, volunteering days, and more!
- Why this job: Be part of an innovative team transforming the delivery universe.
- Qualifications: Experience in field service engineering and strong problem-solving skills.
- Other info: Dynamic work environment with opportunities for growth and international travel.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades‑old delivery universe? If so, read on, as we’re looking for a Field Service Engineer to join our Network Health team! Our mission? To switch up the status quo and become the UK’s leading out‑of‑home business. With a fast‑growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent committed to helping us power our mission to reshape the way parcels move and redefine e‑commerce logistics.
About the role
A hands‑on field‑based role to repair our parcel lockers at client sites. Tasks include break‑fix, maintenance, software configuration, quality control and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation. This role requires occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the North London area. Working hours: 8:30 am – 5:30 pm, Monday‑Friday (40‑hour work week).
What you’ll be doing
- Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
- Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
- Diagnostics, reconfiguration, and installation of computer software or firmware for electromechanical equipment, ensuring compatibility and security compliance.
- Processing and reporting on assigned repairs using communication channels utilised within the organisation.
- Managing tools and components for parcel locker machines.
- Managing systems for personnel‑related matters.
- Quality control of work performed by internal employees and subcontractors, ensuring adherence to technical standards, contractual agreements and company guidelines.
- Providing technical and substantive support to employees and subcontractors (including international ones) via company communication and IT channels.
- Participating in the development of solutions for new types of parcel locker machines.
- Preparing and updating technical manuals and documentation.
What we need from you
- This is a fast‑paced environment that rewards problem‑solving skills and a drive for building the future. The ideal candidate is curious, proactive and excels at delivering high‑quality technical work.
- Similar experience in a field‑service technical engineering role on electrical/mechanical equipment and proficiency in hand tools and diagnostic tools (multi‑meter).
- Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to provide technical training.
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
- High accuracy in quality control and documentation updates.
- Experience working with diverse teams, including international subcontractors and internal staff.
- Flexibility to travel for service and training activities both in the UK and occasionally internationally.
- Familiarity with parcel locker or similar systems, electromechanical devices and organisational IT tools.
- Effective time management and responsible handling of tools and components.
Benefits
- Enhanced Annual Leave – 26 days plus option to buy additional days per year.
- Vitality Health Care – comprehensive health coverage.
- Enhanced Parental Leave.
- Rail Loan – interest‑free repayment for a season ticket.
- Volunteering Days – paid day to make a difference in the community.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Field Service Engineer (North London) employer: InPost Ltd.
Contact Detail:
InPost Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (North London)
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local tech fairs. Chatting with people in the field can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or repairs, bring it along to interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates about our mission at InPost UK.
We think you need these skills to ace Field Service Engineer (North London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with electrical and mechanical equipment, and don’t forget to mention any relevant software configuration skills. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for joining InPost UK and how you can contribute to reshaping e-commerce logistics. Share specific examples of your problem-solving skills and technical expertise that relate to the job.
Show Off Your Communication Skills: Since this role involves providing technical support and training, make sure to showcase your verbal and written communication skills in your application. We love candidates who can explain complex concepts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at InPost Ltd.
✨Know Your Tech
Make sure you brush up on your knowledge of electromechanical equipment and software configuration. Be ready to discuss specific tools and diagnostic methods you've used in the past, as this role is all about hands-on problem-solving.
✨Showcase Your Communication Skills
Since you'll be providing technical support and training, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated with diverse teams or trained others, as this will highlight your ability to connect with colleagues and subcontractors.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share specific instances where you've diagnosed and repaired faults under pressure. Highlight your analytical skills and how you approach troubleshooting, as this role requires a proactive attitude towards challenges.
✨Familiarise Yourself with the Company’s Mission
Understand InPost UK's mission to reshape e-commerce logistics. Be ready to discuss how your skills and experiences align with their goals, especially regarding modernising parcel locker systems and enhancing service delivery.