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- Tasks: Lead and optimise courier operations while ensuring exceptional customer experiences.
- Company: Join InPost, a rapidly scaling global business transforming the delivery landscape in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a unique delivery network that prioritises innovation and customer satisfaction.
- Qualifications: Proven leadership in logistics and strong people management skills are essential.
- Other info: We value diversity and strive to create an inclusive workplace for all.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Courier Operations Manager to join ourteam in Yeovil!
We are delighted to announce that we have acquired Yodel, one of the UK’s largest delivery companies. The acquisition builds on the partnership established between InPost and Yodel in 2024, when Yodel began providing last-mile delivery through InPost’s “locker-to-door” service.
Today we become truly unique as the only delivery partner with aone-stop shop offer – we have the largest out of home delivery network that is now combined with to-door capabilities. Going forward, the acquisition of Yodel brings immediate scale to InPost\’s operations, expands our service offering, and provides greater convenience to retailers and customers.
About the role:
Lead the final mile operation and deliver exceptional customer experience through high-impact courier management. As Courier Operations Manager, you\’ll drive performance, service excellence, and cost efficiency across a dynamic self-employed courier network — playing a critical role in delivering our \”Courier First\” strategy.
You’ll oversee day-to-day courier resource planning, performance management, and operational compliance, while also deputising for the Service Centre Manager, ensuring seamless service centre operations.
What you’ll be doing:
- Courier Network Leadership
Lead and optimise daily courier operations across core and lifestyle drivers.
Build a flexible, high-performing courier network through targeted recruitment, onboarding, and engagement.
Monitor and improve courier performance via reviews, feedback loops, and clear KPIs.
Ensure full area coverage to mitigate business risk and meet delivery demands. - Customer & Operational Excellence
Drive a customer-first mindset across the courier network.
Ensure all operational, legal, and Health & Safety standards are met.
Oversee quality control at key touchpoints: morning sort, end-of-day handover, and final mile delivery.
Identify and resolve underperformance, escalating where needed. - Engagement & Development
Conduct inductions, training, and ongoing development of new and existing couriers.
Foster open communication through forums and courier engagement sessions.
Partner with central teams on resourcing, planning, and service centre performance.
Support courier retention by monitoring attrition and implementing improvement plans. - Reporting & Budget Control
Track and report on delivery performance, courier satisfaction, and service centre KPIs.
Manage costs linked to rate cards, ad hoc fees, and operational expenses.
Provide daily financial updates to the Service Centre Manager. - Leadership & Succession
Act as deputy for the Service Centre Manager when required.
Develop and mentor internal talent to ensure operational continuity.
Support HR and disciplinary processes in line with company policy.
Promote a strong safety and compliance culture across all teams.
What we need from you:
We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today\’s stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.
- Proven leadership in logistics, transport, or delivery operations.
- Strong people management and communication skills.
- Results-driven mindset with a focus on customer service and operational efficiency.
- Solid understanding of compliance, health & safety, and performance metrics
- Ability to thrive in a fast-paced, high-volume environment.
The InPost process:
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.
At InPost, we love uniqueness. Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
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Courier Operations Manager Yeovil employer: InPost Ltd.
Contact Detail:
InPost Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier Operations Manager Yeovil
✨Tip Number 1
Familiarise yourself with the latest trends in logistics and delivery operations. Understanding how companies like InPost and Yodel are innovating can give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the courier and logistics industry. Attend relevant events or join online forums to connect with others who might provide insights or referrals for the Courier Operations Manager role.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Be ready to share specific examples of how you've successfully managed teams, improved performance, and ensured compliance in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges that a Courier Operations Manager might face. Prepare solutions or strategies to demonstrate your proactive approach during the interview.
We think you need these skills to ace Courier Operations Manager Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, transport, or delivery operations. Emphasise your leadership skills and any achievements that demonstrate your ability to drive performance and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of the job description that resonate with you, such as your approach to courier management and customer service excellence.
Highlight Relevant Skills: In your application, clearly outline your strong people management and communication skills. Provide examples of how you've successfully managed teams and improved operational efficiency in previous roles.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of challenges you've faced in fast-paced environments. Explain how you approached these challenges and the positive outcomes that resulted from your actions.
How to prepare for a job interview at InPost Ltd.
✨Understand the Courier Operations Landscape
Familiarise yourself with the current trends in courier operations and logistics. Knowing about the latest technologies and practices in the delivery sector will show your enthusiasm and readiness to contribute to the company's growth.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your ability to motivate and manage people, as well as how you’ve handled challenges in a fast-paced environment.
✨Emphasise Customer-Centric Mindset
Be ready to discuss how you prioritise customer satisfaction in your operations. Share specific instances where you improved service quality or resolved customer issues effectively.
✨Showcase Problem-Solving Abilities
Think of scenarios where you've had to solve complex problems quickly. Discuss your approach to identifying issues and implementing solutions, especially in high-pressure situations.