At a Glance
- Tasks: Drive growth and manage key client relationships in a fast-paced, innovative environment.
- Company: Join InPost, a rapidly scaling global business transforming delivery logistics.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional development.
- Other info: Work with a passionate team and enjoy excellent career growth opportunities.
- Why this job: Be part of a mission to reshape eCommerce logistics and make a real impact.
- Qualifications: Fluent Mandarin and experience in account management or commercial negotiations required.
The predicted salary is between 60000 - 80000 £ per year.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades‑old delivery universe? If so, read on, as we’re looking for an Account Director to join our International Partnerships Commercial team! Our mission? To switch up the status quo and become the UK’s leading out‑of‑home business. With a fast‑growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics.
Our team is packed full of top‑notch experts in e‑commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About the role: We're hiring an Account Director to own and grow InPost's most strategically significant client relationships — major enterprise retailers, marketplace operators, and reseller partners. A defining part of this portfolio is our Chinese‑origin ecommerce partners, so fluent Mandarin is essential to build trust, negotiate confidently, and represent InPost credibly with these partners' teams.
What you’ll be doing:
- Own revenue retention, renewal, and growth targets across a portfolio of InPost's most strategically significant enterprise clients, marketplace operators, and reseller/aggregator partners.
- Operate at director level, building trusted, long‑term relationships with C‑suite, commercial directors, and senior operational stakeholders across multiple geographies.
- Design and own bespoke, multi‑year strategic account plans reviewed through executive‑level business reviews (QBR/MBR).
- Lead complex, high‑value commercial negotiations — contract renewals, bespoke pricing, international service agreements, and multi‑territory terms — working closely with Legal and Finance.
- Identify and close major upsell and cross‑sell opportunities across InPost's full product and service portfolio, including new market entry.
- Act as the senior internal voice for InPost's most important clients, feeding market intelligence and unmet needs into product, commercial, and operational strategy.
- Navigate complex, multi‑stakeholder, cross‑border issues — coordinating with InPost's international teams (including Group HQ) to ensure seamless service delivery.
- Work especially closely with our Chinese‑origin ecommerce and marketplace partners, using fluent Mandarin to manage escalations, negotiations, and day‑to‑day relationship management.
What we need from you:
- Fluent Mandarin (mandatory) — you'll be the primary relationship owner for Chinese‑origin ecommerce and marketplace partners, so confident business‑level speaking and negotiation in Mandarin is essential. English fluency also required.
- Experience in logistics, courier, ecommerce, or retail; experience with international/Group business structures; experience with marketplace operators or reseller/aggregator partners; advanced CRM proficiency (e.g. Salesforce).
- Senior commercial account management or customer success experience, managing enterprise or strategic accounts.
- Proven track record leading complex, multi‑stakeholder commercial negotiations, including contract renewals and bespoke terms.
- Director‑level client engagement experience — building and sustaining relationships with C‑suite and senior commercial stakeholders.
- Deep expertise in enterprise account management and strategic client development, with the credibility to influence at C‑suite and director level, internally and externally.
- Advanced commercial negotiation skills, including complex multi‑territory and bespoke contract structures.
- Strong consultative selling and problem‑solving skills — able to translate client challenges into InPost solutions.
- A‑levels or equivalent required; degree‑level education beneficial.
You Are:
- Highly self‑motivated, entrepreneurial, and independent, able to operate with a high degree of autonomy.
- An exceptional relationship‑builder — trusted, credible, and compelling at the most senior levels.
- Commercially astute, with the ability to identify and convert complex, high‑value opportunities.
- A strategic thinker who balances long‑term account development with short‑term commercial priorities.
- Resilient, calm, and highly effective under pressure in complex, high‑stakes situations.
- An outstanding influencer, able to align internal and external stakeholders across borders and functions without direct authority.
- Adaptable and comfortable with ambiguity in a fast‑paced, high‑growth environment.
Account Director (Mandarin Fluency Essential) InPost UK Offices · Commercial · UK Wide · employer: InPost Ltd.
InPost Ltd. is an excellent employer, offering a dynamic work environment in Lutterworth where innovation and safety are at the forefront of our operations. Employees benefit from a competitive salary, comprehensive perks such as life insurance and a pension scheme, and ample opportunities for professional growth within a supportive team culture that values compliance and efficiency.
