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- Tasks: Lead a team, ensure excellent customer service, and manage daily branch operations.
- Company: Join a rapidly growing PLC with over 250 branches and a strong focus on internal promotion.
- Benefits: Enjoy a competitive salary, flexible hours, 33 days leave, and a free healthcare plan.
- Why this job: Great opportunity for career growth, work-life balance, and a supportive team culture.
- Qualifications: Experience in supervision, cash handling, and customer service; driving license required.
- Other info: Work occasional Saturdays, with branches closing early during the week.
The predicted salary is between 28740 - 33540 £ per year.
My Stock Market listed PLC client is currently seeking a Trade Branch Supervisor for their busy, thriving Branch located in Taunton. We are focused on speaking to candidates with the following attributes:
- Supervisor/Team Leader Experience
- Cash Handling Experience
- Customer Facing Experience – dealing with people face-to-face
- Good knowledge of IT
- A driving license is ESSENTIAL, as a part of the role may involve delivering customers goods locally.
- An FLT License would be beneficial, however not essential.
As specialists within their sector, they have a Trade Counter Network of around 250+ branches and have experienced a huge amount of growth in recent years. They are extremely keen on promoting from within and there is a great deal of scope with this position to advance through the business to Branch Manager and beyond!
Day to Day Duties will include:
- Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day-to-day branch operations
- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Support the Branch Manager to ensure team complete actions and activities on time, and in full
- Ensure Branch team compliance with Health and Safety, company policies and procedures
- Undertake stocktakes and audits
- Maintain maintenance records for Branch vehicles
- Conduct Branch housekeeping for front of house, warehousing and merchanting
What’s on Offer:
- A starting Salary of £28,740 per annum and a realistic and achievable Monthly Bonus giving an OTE of £33,540 per annum
- 33 days annual leave
- Company Pension Plan and Life Assurance
- Discounts across a wide range of goods
- Ongoing career development and training
- Christmas shutdown period
- Only working occasional Saturdays, on a rota basis and they don’t open the branches on Sundays
- Their branches close at 4:30pm during the week, our client supports your work/life balance!
- FREE Healthcare plan for all their employees
- Enhanced Maternity and Paternity benefit
- An excellent monthly bonus scheme
- Colleague Referral Programme; they pay you for successfully referring people to join the team
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
Hours of work will be flexible days throughout the week covering 44 hours per week on a rota.
Trade Branch Supervisor employer: Inplace Personnel Services Ltd
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Branch Supervisor
✨Tip Number 1
Make sure to highlight your supervisory and team leader experience during any discussions. Be prepared to share specific examples of how you've successfully led a team in the past, as this will demonstrate your capability to manage and motivate others.
✨Tip Number 2
Since customer service is key for this role, think about how you can showcase your face-to-face interaction skills. Prepare anecdotes that illustrate your ability to handle customer queries effectively and maintain positive relationships.
✨Tip Number 3
Familiarise yourself with the company's operations and values. Understanding their approach to customer service and sales targets will help you align your responses with what they are looking for in a candidate.
✨Tip Number 4
If you have a driving licence, be ready to discuss your experience with delivering goods or managing logistics. This will show that you are prepared for the practical aspects of the role and can contribute to the branch's operational efficiency.
We think you need these skills to ace Trade Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory and cash handling experience. Include specific examples of how you've provided exceptional customer service and led a team, as these are key attributes for the Trade Branch Supervisor role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your relevant experience in customer-facing roles and your knowledge of IT, as well as your driving license status, which is essential for this job.
Showcase Relevant Skills: When writing your application, emphasise your ability to meet sales targets and maintain positive customer relationships. Highlight any experience with stocktakes, audits, or compliance with health and safety regulations, as these are important aspects of the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory position.
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Showcase Your Leadership Skills
As a Trade Branch Supervisor, you'll need to demonstrate your supervisory and team leader experience. Be prepared to share specific examples of how you've successfully led a team in the past, highlighting your ability to motivate and support colleagues.
✨Emphasise Customer Service Experience
This role requires exceptional customer service skills. During the interview, discuss your previous customer-facing roles and how you handled challenging situations. Show that you understand the importance of building positive relationships with customers.
✨Demonstrate IT Proficiency
Good knowledge of IT is essential for this position. Be ready to talk about your experience with relevant software or systems, and how you've used technology to improve operations or customer service in your previous roles.
✨Prepare for Practical Scenarios
Expect to be asked about day-to-day branch operations and how you would handle specific situations, such as stocktakes or audits. Think through practical scenarios in advance and be ready to explain your approach to maintaining operational standards and achieving sales targets.
