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- Tasks: Coordinate and schedule workloads for trades and contractors in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Enjoy a stable work schedule with opportunities for professional growth.
- Why this job: Make a real difference by ensuring efficient service delivery to the community.
- Qualifications: Experience in managing appointments and strong communication skills required.
- Other info: Perfect for those who thrive under pressure and love problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Operational Resource Planner to support the delivery of a comprehensive, efficient, and customer-focused repairs service. In this busy and fast-paced role, you will coordinate and schedule daily workloads for trade operatives and contractors, ensuring appointments are managed effectively, resources are maximised, and key performance indicators are consistently achieved. You will play a vital role in maintaining accurate systems, resolving scheduling challenges, and delivering a high standard of customer service to tenants and stakeholders.
If you thrive under pressure, enjoy problem-solving, and have excellent attention to detail, we would love to hear from you.
Key Responsibilities- Coordinate and schedule daily workloads for trades colleagues and contractors
- Manage appointments and diaries to ensure service targets and KPIs are met
- Maintain accurate records using both manual and computerised systems
- Resolve scheduling issues efficiently to minimise disruption to customers
- Communicate directly with tenants, colleagues, and stakeholders
- Monitor performance data and contribute to service improvements
- Deliver a professional, customer-focused service at all times
- Proven experience managing appointments and diaries for large teams in a fast-paced, pressurised environment
- Strong administrative experience, including maintaining accurate records
- Experience using computerised and manual office systems
- Experience communicating directly with members of the public
- Ability to work to tight deadlines and performance targets
- Strong numeracy and literacy skills (both verbal and written)
- Ability to work independently and as part of a team
- Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to use IT systems to input, manage, and analyse data
- NVQ Level 2 in Business Administration, Customer Service, ICT, or equivalent relevant experience
- High levels of professionalism, integrity, and commitment to equality and diversity
- Availability to work 08:00–16:00 and occasional 09:30–17:30 shifts
- Understanding of service delivery within a multicultural community
- Awareness of housing or repairs services
- Experience working in an environment focused on value for money
- Advanced organisational and prioritisation skills across manual and electronic diary systems
Apply now
Operational Resource Planner in Nottingham employer: Inplace Personnel Services Ltd
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resource Planner in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who truly cares about the position.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves resolving scheduling challenges, think of examples from your past experiences where you successfully tackled similar issues. Be ready to share these during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely interested in joining our team.
We think you need these skills to ace Operational Resource Planner in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing appointments and diaries, especially in fast-paced environments. We want to see how your skills align with the role of Operational Resource Planner!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've resolved scheduling challenges or improved service delivery. We love candidates who can think on their feet and tackle issues head-on!
Highlight Your Communication Skills: Since you'll be communicating with tenants and stakeholders, it's crucial to demonstrate your strong interpersonal skills. Use your application to show us how you effectively communicate in various situations, whether face-to-face or via email.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Resource Planner. Familiarise yourself with scheduling techniques and how to manage workloads effectively. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved scheduling issues or improved processes. Highlight your ability to think on your feet and maintain a high standard of customer service, especially in a fast-paced environment.
✨Brush Up on Your Tech Skills
Since the role requires proficiency in Microsoft Office and other IT systems, be ready to discuss your experience with these tools. You might even want to practice using Excel for data management or creating schedules to show your hands-on skills during the interview.
✨Communicate Clearly and Confidently
As you'll be interacting with tenants and stakeholders, strong communication is key. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to build your confidence and refine your delivery.