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- Tasks: Join our team to support and maintain IT systems, troubleshoot issues, and train users.
- Company: The ABC Mobility Group is dedicated to leveraging technology for business success.
- Benefits: Enjoy skill development time during work hours and a collaborative environment.
- Why this job: This role offers hands-on experience in IT while contributing to meaningful projects.
- Qualifications: Must have 2 years of experience, basic networking knowledge, and great communication skills.
- Other info: A driving license and personal car are required for this position.
The predicted salary is between 28800 - 42000 £ per year.
We are now recruiting for an IT Support Technician to join our Infrastructure team on a full-time basis! We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role – IT Support Technician: You will support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you’ll be responsible for supporting and maintaining the company’s IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company’s IT systems and carrying out routine configuration and installation of IT solutions. Given the requirement for a passionate individual, we also offer time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. In addition to this as our IT Support Technician you will be specifically responsible for: Basic end user training. Creation and upkeep of documentation in Confluence. User onboarding and offboard: Creating new users, assigning rights to relevant software and files and resetting passwords. Installation and configuring new and existing desktops, laptops, mobiles phones and tablets. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged/failed computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Microsoft Office Suite. Basic networking experience Understanding of common network devices: Firewalls, routers, switches, and access points. Cabling: Patching to switches and making cables. Methodical approach to investigating issues using tools such as Google, ChatGPT etc. Great people skills with people from diverse backgrounds and IT skills levels. Good written and verbal communication skills. Reliable and punctual Driving license and access to your own car are mandatory. At least 2 Years Employed Experience. Apply Now
IT Support Technician employer: Inplace Personnel Services Ltd
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Office Suite and basic networking devices. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have with user onboarding and offboarding processes. Being able to discuss your hands-on experience in creating new users and managing access rights can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've diagnosed and resolved IT issues in the past. This is crucial for demonstrating your methodical approach to troubleshooting.
✨Tip Number 4
Since great people skills are emphasized, think of scenarios where you've successfully communicated technical information to non-technical users. This will showcase your ability to support diverse backgrounds effectively.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Technician role. Emphasize your familiarity with Microsoft Office Suite, basic networking, and troubleshooting abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to develop alongside the company. Mention specific experiences where you successfully resolved IT issues or supported users.
Showcase Your People Skills: In your application, provide examples of how you've effectively communicated with diverse groups. Highlight any experience in user training or support, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Clear and professional communication is key, so ensure everything is well-written and free of mistakes.
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and how it drives you. Share examples of how you've pursued IT knowledge outside of work, whether through courses, personal projects, or community involvement.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your methodical approach to troubleshooting.
✨Highlight Your Communication Skills
Since you'll be working with people from diverse backgrounds, it's crucial to showcase your ability to communicate effectively. Practice explaining technical concepts in simple terms and be ready to discuss how you've trained or supported end users in the past.
✨Familiarize Yourself with Company Tools
Research the tools and technologies used by The ABC Mobility Group, especially Confluence for documentation. Being knowledgeable about their systems will show your initiative and readiness to contribute from day one.
