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- Tasks: Join our team to support and maintain IT systems, troubleshoot issues, and train users.
- Company: The ABC Mobility Group is dedicated to leveraging technology for business success.
- Benefits: Enjoy skill development time during work hours and a collaborative environment.
- Why this job: This role offers hands-on experience in IT while contributing to meaningful projects.
- Qualifications: Must have 2 years of experience, basic networking knowledge, and great communication skills.
- Other info: A driving license and personal car are required for this position.
My client is looking to hire an IT Support Technician to join their Infrastructure team on a full-time basis. We seek an individual passionate about IT, eager to grow alongside the business and IT objectives set by senior management.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
**Role Overview:**
As the IT Support Technician, you will play a crucial role in providing a comprehensive IT service for the Group to help achieve company objectives and business targets. Your responsibilities will include supporting and maintaining the company\’s IT network, servers, client devices, and security systems. This entails investigating and resolving network, server, and software issues, collecting IT usage stats, and recommending improvements to enhance the company\’s IT systems. Additionally, you will be involved in routine configuration and installation of IT solutions.
**Key Responsibilities:**
– Conduct basic end user training.
– Create and maintain documentation in Confluence.
– Handle user onboarding and offboarding processes.
– Install and configure desktops, laptops, mobile phones, and tablets.
– Diagnose and troubleshoot software and hardware issues.
– Repair and replace damaged/failed computer and network components.
– Provide support to individuals facing challenges with computers and network devices.
– Participate in project work assigned by the IT Management Team.
– Collaborate with 3rd party support.
– Manage stock of IT equipment.
**Key Skills and Competencies:**
– Proficiency in Microsoft Office Suite.
– Basic networking experience.
– Familiarity with common network devices: Firewalls, routers, switches, and access points.
– Ability to handle cabling tasks.
– Methodical approach to problem-solving using tools like Google and ChatGPT.
– Strong interpersonal skills to engage with individuals of varying IT competencies.
– Effective written and verbal communication abilities.
– Dependable, punctual, and possessing a valid driving license with access to a car.
If you are enthusiastic about this opportunity and believe you have the required skills, we encourage you to apply now
IT Support Technician employer: Inplace Personnel Services Ltd
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Office Suite and basic networking devices. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have with user onboarding and offboarding processes. Being able to discuss your hands-on experience in creating new users and managing access rights can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've diagnosed and resolved IT issues in the past. This is crucial for demonstrating your methodical approach to troubleshooting.
✨Tip Number 4
Since great people skills are emphasized, think of scenarios where you've successfully communicated technical information to non-technical users. This will showcase your ability to support diverse backgrounds effectively.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Technician role. Emphasize your familiarity with Microsoft Office Suite, basic networking, and troubleshooting abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to develop alongside the company. Mention specific experiences where you successfully resolved IT issues or supported users.
Showcase Your People Skills: In your application, provide examples of how you've effectively communicated with diverse groups. Highlight any experience in user training or support, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Clear and professional communication is key, so ensure everything is well-written and free of mistakes.
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and how it drives you. Share examples of how you've pursued IT knowledge outside of work, whether through courses, personal projects, or community involvement.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your methodical approach to troubleshooting.
✨Highlight Your Communication Skills
Since you'll be working with people from diverse backgrounds, it's crucial to showcase your ability to communicate effectively. Practice explaining technical concepts in simple terms and be ready to discuss how you've trained or supported end users in the past.
✨Familiarize Yourself with Company Tools
Research the tools and technologies used by The ABC Mobility Group, especially Confluence for documentation. Being knowledgeable about their systems will show your initiative and readiness to contribute from day one.
