At a Glance
- Tasks: Travel to demonstrate vehicle adaptations and assess customer needs.
- Company: Market leader in vehicle adaptations, empowering independence for customers.
- Benefits: Competitive salary, 23 days holiday, pension scheme, life insurance, and full training.
- Other info: Join a dynamic team with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working flexibly and independently.
- Qualifications: Strong communication skills, empathy, and a clean driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Based in the Cardiff / Newport and surrounding areas
Salary: Competitive salary + bonus
Contract: Full time, Permanent
Benefits: 23 days holiday, Auto enrol pension scheme, Life insurance cover, Profit Related Pay, Employee Assistance Programme, workwear, company vehicle and Full Training provided
My client offers a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. We operate in a growth market and are the market leaders in our area of expertise.
What do we do? We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why 94% of our customers would recommend us to their friends.
We have an opportunity for a Field Product Demonstrator based in the Cardiff / Newport area and covering the surrounding areas to join the Customer Excellence Team. This role consists of travelling to end-users either at their home address, a mobility store or a car dealership to demonstrate and explain the benefits of the range of vehicle adaptations that we offer. We then assess the individual customer needs taking into account all of the requirements and abilities in order to be able to prescribe the best solution for each customer. This role will require travel around South and Central Wales, with a willingness to cover neighbouring areas during holiday periods.
Have you enjoyed working mobile? Can you work equally well independently as well as being a key team member? Is showing empathy and understanding a big part of who you are? Are you customer focussed? If so, this may be the role for you.
As one of our Field Product Demonstrators, you will:
- Identify and fully understand the customer needs, whether at their home address, a mobility store or a car dealership
- Demonstrate the full range of vehicle adaptations offered by the Company
- Complete all paperwork accurately and in the required timescales
- Attend shows and exhibitions when required
- Demonstrate a technical understanding and ability to learn the technical aspects of each product
Role requirements:
- Take a proactive approach to understanding customer needs and delivering the right solution for each customer
- Possess excellent written and verbal communication skills
- Demonstrate empathy with our customers
- Be able to understand the technical aspects of our vehicle adaptations (a level of self-learning is expected in addition to the comprehensive training provided), demonstrate the products effectively and comfortably in a manner that gives the customer the level of confidence they need
- Have good IT skills with competency in the MS Office Suite
- Be highly organised and self-motivated
- Have a clean driving licence
Some over-night stays are required for this role. If you feel you have the necessary skills and experience to be successful in this role, click on ‘APPLY’ today, forwarding an up to date copy of your CV for consideration in the first instance.
Field Product Demostrator employer: Inplace Personnel Services Ltd
Join a market-leading company in Cardiff/Newport that is dedicated to transforming the lives of individuals with mobility issues through innovative vehicle adaptations. With a strong focus on employee growth, we offer comprehensive training, a competitive salary, and a supportive work culture that values empathy and customer satisfaction. Enjoy benefits such as 23 days holiday, a pension scheme, and profit-related pay while making a meaningful impact in your community.
Contact Details:
Inplace Personnel Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Product Demostrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inplace Personnel Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inplace Personnel Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Product Demostrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inplace Personnel Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Inplace Personnel Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inplace Personnel Services Ltd!
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
