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- Tasks: Manage crematorium operations, ensuring high-quality bereavement services and compliance with regulations.
- Company: Compassionate organisation dedicated to providing respectful memorial services.
- Benefits: 25 days holiday, pension scheme, health cash plan, and employee bonuses.
- Why this job: Make a meaningful impact in a supportive environment while helping families during difficult times.
- Qualifications: Knowledge of cremation legislation and strong communication skills required.
- Other info: Join a team that values compassion, teamwork, and professional growth.
Job Purpose: The following information aims to provide potential candidates with a better understanding of the requirements for this role. To be directly responsible to the Operations Director for all operational and management aspects of the Memorial Park & Crematorium, and to ensure the provision of a smoothly-run, high quality bereavement service.
Management Responsibilities: To be the Crematorium 'proper officer' for its cremation function and in that capacity to secure the effective implementation of all the statutory duties of the crematorium and all other relevant cremation legislation to ensure the management and control of the crematorium including:
- Under Section 17 of the Cremation Regulations 1930 to be the 'proper officer' for the Registration of Cremations at the Crematorium.
- To be the 'proper officer' for discharge of the functions required under the Environmental Protection Act 1990 and subsequent legislation, reporting any changes necessary to policy, procedure and facilities in order to meet any new or revised statute obligations.
- To install, monitor and oversee all systems within the service covering Health and Safety, staff recruitment, appraisals, performance and training in consultation.
- To ensure the maintenance of high standards in the upkeep of all areas of the facility especially the chapel, remembrance rooms and gardens of remembrance.
- To ensure that all plant and equipment is maintained to a high standard and in accordance with all relevant Health and Safety legislation.
- To ensure strict adherence to the 'Requirements relating to cremation' as laid down by the Institute of Cemetery & Crematorium Management in their 'Guiding Principles' of the Charter for the Bereaved.
- To oversee the correct identity, records and safe-keeping of all cremated remains ensuring that final disposal is in line with instructions of the 'applicant' for cremation.
- To oversee the keeping of cremation records, as required by statute law, and records with respect to memorialisation using computer software.
- To assist in the preparing and monitoring of the annual budget for North Doncaster & South Yorkshire Memorial Park & Crematorium, and to be primarily responsible for the achievement of its cost and revenue targets.
- To be responsible for receipting and recording daily income and ensuring its safe custody and arrangements for banking.
- To order supplies as required in line with any standing orders, ensuring value for money, and certifying accounts for payment.
- To oversee the sale of after cremation memorials.
- To assist personal callers to the crematorium office concerning arrangements for funeral services, advice on memorials and records.
- To verify 'time-sheets' of hours worked by all crematorium staff.
- To manage the interchangeability of all roles on the site in order to achieve maximum efficiency within the Memoria standards.
Person Specification Criteria: Skills/Abilities/Knowledge
- Good knowledge of legislation concerned with the statutory duties of a cremation authority regulations and the Environmental Protection Act 1990.
- Ability to communicate effectively in a sensitive, compassionate and confidential manner with customers in person or on the telephone and display a customer-focused approach to service delivery.
- Ability to communicate effectively with staff, to organise and prioritise workloads and to lead, motivate, develop and train staff.
- Ability to introduce innovations and changes in response to legislative developments and competition.
- Ability to demonstrate an understanding of why equal opportunities is important in employment and provision of services.
- Ability to demonstrate an understanding of why customer care is important in employment and the provision of services.
- Ability to work as a member of a team.
- Ability to follow established statutory and office procedures.
- Ability to communicate effectively in writing and to make and maintain accurate records in legible script and with the use of IT systems.
- Numeracy skills sufficient to monitor budgets and deal with cash handling, recording and banking.
- Ability to understand the uses of information technology, use and input data onto IT systems.
- A knowledge of Health and Safety Legislation as it relates to a crematorium and ensuring appropriate compliance.
- Job holders must be of a height and strength to permit them to shoulder a coffin as part of a 4 person team during services.
Benefits Offered: One of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer comprehensive benefits.
- 25 days holiday per year plus public holidays
- Death in Service Benefit - 4 x salary
- Company pension 3% employers contribution, 5% employees contribution
- Employee assistance programme Health Cash Plan
- Discretionary bonus scheme
- Employee Referral Bonus Program
Apply Now
Crematorium Manager employer: Inplace Personnel Services Ltd
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crematorium Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills align with their mission, especially in areas like customer care and compliance with regulations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with legislation and management responsibilities clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Crematorium Manager
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the job description thoroughly. Highlight the key responsibilities and skills required for the Crematorium Manager role, and think about how your experience aligns with these. This will help you tailor your application to what we’re looking for.
Be Personal and Professional: When writing your application, strike a balance between professionalism and a personal touch. We want to see your personality shine through while also demonstrating your understanding of the sensitive nature of the role. Use clear, compassionate language that reflects your ability to communicate effectively with customers.
Showcase Relevant Experience: Make sure to highlight any relevant experience you have in management, customer service, or working within a crematorium or similar environment. Use specific examples to illustrate your skills and achievements, especially those related to health and safety legislation and team leadership.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Know Your Legislation
Familiarise yourself with the key legislation related to cremation and environmental protection. Being able to discuss the Cremation Regulations 1930 and the Environmental Protection Act 1990 will show that you understand the legal responsibilities of the role.
✨Show Compassionate Communication
Prepare to demonstrate your ability to communicate sensitively and compassionately. Think of examples where you've had to handle difficult conversations, as this role requires a customer-focused approach, especially in bereavement services.
✨Highlight Leadership Skills
Be ready to talk about your experience in leading and developing teams. Share specific instances where you've motivated staff or implemented training programmes, as this is crucial for managing the crematorium effectively.
✨Budgeting Know-How
Brush up on your budgeting skills and be prepared to discuss how you've managed finances in previous roles. Understanding how to monitor budgets and handle cash will be essential for achieving the financial targets of the crematorium.
