At a Glance
- Tasks: Assist in operational and administrative tasks at the crematorium while providing excellent client service.
- Company: Compassionate organisation dedicated to supporting families during difficult times.
- Benefits: 25 days holiday, pension scheme, health cash plan, and employee bonuses.
- Other info: Flexible part-time hours with opportunities for community engagement.
- Why this job: Make a meaningful impact by helping families honour their loved ones.
- Qualifications: 3 years of admin experience, strong IT skills, and a commitment to service excellence.
The predicted salary is between 21450 - 21450 £ per year.
20 hrs – Part time Tuesday – Friday 10am – 2pm Saturday 9am – 1pm on a rota basis
SALARY: £14,900 (FTE £28,000)
Job Purpose
To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities for Service Excellence
- To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person.
- To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget.
- To produce letters and invoices for clients as required, and to answer queries as appropriate.
Responsibilities for Operational Efficiency
- To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement.
- To input all necessary information using our CRM system.
- To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines.
- To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc.
- To identify unnecessary costs, and recommend necessary operational controls, to your Line Manager.
- To ensure that Company policy and procedures regarding cash handling are strictly followed.
- To assemble and despatch all information required for submission to Head Office in a timely manner.
- To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
- Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement.
- Take an equal part in weekend rota for services and during busy cremation times.
Key Competencies
- Client focus
- Good communication skills
- Attention to detail/exceptional accuracy in data entry
- Self-management
- Team working
- Achievement focus
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
Person Specification
- A minimum of 3 years business administration experience
- High level of IT skills to include Microsoft Excel and Word.
- Any IT experience working with bespoke administrative systems
- Accounting or book-keeping experience
- Committed to the provision of excellent service
- Good numeric and literacy skills
- At least average reasoning ability
Benefits Offered
- 25 days holiday per year plus public holidays
- Death in Service Benefit - 4 x salary
- Company pension 3% employers contribution, 5% employees contribution
- Employee assistance programme Health Cash Plan
- Discretionary bonus scheme
- Employee Referral Bonus Program
Apply now
Crematorium Assistant Part Time employer: Inplace Personnel Services Ltd
As a Crematorium Assistant, you will join a compassionate and dedicated team that prioritises the well-being of both employees and the community. With a strong focus on service excellence, our company offers a supportive work culture, comprehensive benefits including generous holiday entitlement and a pension scheme, as well as opportunities for personal and professional growth. Located in a serene environment, this role not only provides meaningful work but also allows you to make a positive impact during challenging times for families.
Contact Details:
Inplace Personnel Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Crematorium Assistant Part Time
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with Funeral Directors. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially around client service and operational efficiency. The more comfortable you are, the better you'll shine in front of potential employers.
✨Tip Number 3
Showcase your IT skills! Be ready to discuss your experience with Microsoft Excel and any bespoke systems you've used. Highlighting your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Crematorium Assistant Part Time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Crematorium Assistant role. Highlight your relevant experience in business administration and client service, as this will show us you understand what we're looking for.
Showcase Your Skills:We want to see your IT skills shine! Mention your proficiency in Microsoft Excel and Word, and any experience with bespoke administrative systems. This is key for the operational tasks you'll be handling.
Be Personable:Since client focus is crucial, let your personality come through in your application. Share examples of how you've provided excellent service in previous roles, especially in sensitive situations.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and key competencies required for the Crematorium Assistant role. This will help you tailor your answers to show how your experience aligns with their needs.
✨Showcase Your Client Service Skills
Since client focus is crucial for this position, prepare examples of how you've delivered excellent service in previous roles. Think about specific situations where you went above and beyond for a client, and be ready to discuss these during the interview.
✨Demonstrate Attention to Detail
Given the importance of accuracy in data entry and administrative tasks, be prepared to discuss how you ensure precision in your work. You might want to share any systems or methods you use to double-check your work and maintain high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about their approach to client service or how they support their staff in achieving operational efficiency. It’s a great way to demonstrate your enthusiasm!
