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- Tasks: Assist in operational and administrative tasks at the crematorium while providing excellent client service.
- Company: A compassionate company dedicated to supporting families during difficult times.
- Benefits: Generous holiday, pension contributions, health plans, and bonus schemes.
- Why this job: Make a meaningful impact in the community while developing valuable skills.
- Qualifications: 3 years of business admin experience and strong IT skills required.
- Other info: Join a supportive team with opportunities for personal growth and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
HOURS: 37.5 – Full time – Tuesday – Saturday 9am – 5pm
Job Purpose
To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities for Service Excellence
- To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person.
- To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget.
- To produce letters and invoices for clients as required, and to answer queries as appropriate.
Responsibilities for Operational Efficiency
- To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement.
- To input all necessary information using our CRM system.
- To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines.
- To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc.
- To identify unnecessary costs, and recommend necessary operational controls, to your Line Manager.
- To ensure that Company policy and procedures regarding cash handling are strictly followed.
- To assemble and despatch all information required for submission to Head Office in a timely manner.
- To fully comply with the requirements of the Operations Manual.
- To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
- Assist with meaningful community engagement activities throughout the year.
- Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement.
- Take an equal part in weekend rota for services and during busy cremation times.
Key Competencies
- Client focus
- Good communication skills
- Attention to detail/exceptional accuracy in data entry
- Self-management
- Team working
- Achievement focus
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
Person Specification
- A minimum of 3 years business administration experience.
- High level of IT skills to include Microsoft Excel and Word.
- IT experience working with bespoke administrative systems.
- Accounting or book-keeping experience.
- Committed to the provision of excellent service.
- Good numeric and literacy skills.
- Excellent reasoning ability.
Benefits Offered
- 25 days holiday per year plus public holidays.
- Death in Service Benefit - 4 x salary.
- Company pension 3% employers contribution, 5% employees contribution.
- Employee assistance programme Health Cash Plan.
- Discretionary bonus scheme.
- Employee Referral Bonus Program.
Apply Now
Crematorium Assistant Herts employer: Inplace Personnel Services Ltd
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crematorium Assistant Herts
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company. It shows you're engaged and gives you a chance to assess if it's the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Crematorium Assistant Herts
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Crematorium Assistant role. Highlight your relevant experience in business administration and client service, as this will show us you understand what we're looking for.
Showcase Your Skills: We want to see your IT skills shine! Mention your proficiency in Microsoft Excel and Word, and any experience with bespoke administrative systems. This is key for the operational efficiency we value at StudySmarter.
Be Personable: Since client focus is crucial, let your personality come through in your application. Share examples of how you've provided excellent service in the past, whether on the phone or face-to-face. We love a good story!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Know Your Stuff
Make sure you understand the role of a Crematorium Assistant inside out. Familiarise yourself with the responsibilities listed in the job description, especially around client service and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your experience in business administration and any relevant IT skills, particularly with Microsoft Excel and Word. Be ready to discuss specific examples where you've demonstrated attention to detail and problem-solving abilities, as these are key competencies for the role.
✨Practice Your Communication
Since this role involves dealing with clients and Funeral Directors, practice your communication skills. Think about how you would handle sensitive conversations and ensure you can convey information clearly and compassionately. Role-playing with a friend can be a great way to prepare.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company culture, community engagement activities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the team.