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- Tasks: Provide 5-star service at the crematorium, managing services and supporting families.
- Company: Compassionate organisation dedicated to dignified cremation services.
- Benefits: 25 days holiday, birthday off, health cash plan, and pension contributions.
- Why this job: Make a meaningful impact by supporting families during difficult times.
- Qualifications: Strong communication skills, adaptability, and a caring attitude required.
- Other info: Join a supportive team with opportunities for personal growth.
To provide 5 Star levels of service throughout the crematorium and cremation process. You will be front of house and be responsible for managing the chapel, greeting funeral directors and mourners on arrival and ensuring all of their service needs are met. You will assist the Memorial Park Manager to provide a dignified cremation service to the public, to deputise in the Manager's absence and to assist other crematorium staff in their duties.
Outline of Primary Duties:
- To ensure that every service is carried out as if it is the only service taking place that day.
- Welcome all visitors to the crematorium and ensure that every service detail is taken care of.
- Carry out the cremation of human remains in accordance with the Institute of Cemetery and Crematorium Management (ICCM) ‘Guiding Principles.
Outline of Other Duties:
- Liaise with Funeral Directors, Ministers and Families and where appropriate organists or musicians to ensure that funeral services in the crematorium chapel are carried out in accordance with the families’ instructions.
- General cleaning and preparation of the crematory, cremator, cremulator, cremated remains store and toilet.
- Cleaning and sanitisation of all public facing areas between services including toilets.
- Process enquiries from the general public and funeral directors and receive and deal with telephone enquiries as necessary.
- Ensure the collection, identification, storage and final disposal of cremated remains in the Garden of Remembrance is maintained correctly and documented in accordance with the company’s policies and procedures.
- Carry out the duties of Chapel Attendant, including general cleaning and preparation of the chapel, vestry, flower court and adjoining accommodation for services and public use.
- Manage services, direct funeral directors, mourners and members of the general public.
- Act as a pall bearer, when required, both with other crematorium staff and with staff provided by Funeral Directors.
- Oversee all media for the playing of chosen music/tributes/webcasts during the funeral service.
- Maintain floral displays in designated areas; allocate specific areas for floral tributes and dispose of flowers and floral tributes as necessary.
- Assist in the office and grounds when required during busy periods, sick leave or annual leave.
- Car Parking duties as necessary, that is to assist with the organisation of parking at busy services.
A high degree of care and understanding is a major requirement of the post. You will be required to deliver exceptional standards of service and be of smart appearance at all times. Job holders must be of a height and strength to permit them to shoulder a coffin as part of a 4-person team during services. Have the ability to inter-change with all roles and team members to assist in the day-to-day running of the Memorial Park. This requires a high level of multi-tasking and willingness to work inside the building as well as outside in the gardens.
Key Competencies:
- Client focus
- Good communication skills
- Self-management
- Team working
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
- Attention to detail
- Exceptional service standards
Benefits Offered:
- 25 days holiday per year plus public holidays
- Day off for your birthday
- Death in Service Benefit - 4 x salary
- Company pension 3% employers contribution, 5% employees contribution
- Employee assistance programme
- Health Cash Plan
- Discretionary bonus scheme
- Employee Referral Bonus Program
Apply Now
Chapel Attendant / Cremator Operator employer: Inplace Personnel Services Ltd
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chapel Attendant / Cremator Operator
✨Tip Number 1
Get your CV and application in ASAP! With so many candidates vying for the Chapel Attendant / Cremator Operator role, timing is everything. We recommend applying through our website to ensure your application gets noticed quickly.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. You'll be interacting with funeral directors and families, so showing empathy and professionalism is key. We suggest practising common interview questions with a friend or using our resources to get comfortable.
✨Tip Number 3
Showcase your adaptability! This role requires you to juggle multiple tasks, from managing services to liaising with various stakeholders. We recommend sharing examples of how you've successfully handled similar situations in the past during your interview.
✨Tip Number 4
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and the company. We suggest asking about the team dynamics or how they maintain their exceptional service standards. This can help you stand out as a candidate.
We think you need these skills to ace Chapel Attendant / Cremator Operator
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the role of Chapel Attendant / Cremator Operator. Highlight any relevant experience you have in customer service or working in sensitive environments, as this will show us you're a great fit for providing that 5 Star level of service.
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to express your passion for the role and how you can contribute to our team. Share specific examples of how you've handled similar responsibilities in the past, especially those that demonstrate your client focus and attention to detail.
Be Prompt with Your Application: With a high number of candidates applying, it’s crucial to send your application through our website as soon as possible. The earlier you apply, the better your chances of standing out from the crowd!
Showcase Your Soft Skills: In your application, make sure to highlight your communication skills, adaptability, and integrity. These are key competencies we value at StudySmarter, especially in a role that requires sensitivity and exceptional service standards.
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties of a Chapel Attendant and Cremator Operator, especially the importance of providing 5 Star service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves interacting with funeral directors, mourners, and families, it's crucial to demonstrate your communication skills. Prepare examples of how you've handled sensitive situations in the past, highlighting your ability to provide support and understanding during difficult times.
✨Dress the Part
First impressions matter, especially in a role that requires a smart appearance. Dress professionally for your interview to reflect the dignity and respect associated with the position. This shows that you take the opportunity seriously and understand the nature of the work.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. This not only shows your interest but also helps you gauge if the company culture aligns with your values, especially regarding client focus and exceptional service standards.
