At a Glance
- Tasks: Lead a dedicated team to ensure smooth branch operations and exceptional customer service.
- Company: Family-run business making mobility accessible in a rewarding industry.
- Benefits: Competitive salary, generous holiday, pension scheme, and life insurance.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your leadership skills.
- Qualifications: Experience in the automotive industry and strong leadership abilities required.
The predicted salary is between 30000 - 40000 € per year.
Location: Cardiff CF3 2GA
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent
Hours of work: 9.00 am to 5.00 pm Monday to Friday
Benefits: Auto Enrol Pension Scheme, 23 days holiday plus statutory, Life Insurance, Employee Assistance Programme, on-site Parking, Holiday Purchase Scheme, Car Purchase Scheme
Our company is part of a multi-site business serving the disability and mobility sectors. We are a family-run company, whose steady expansion has been built on the excellent customer service our staff give to our customers. We operate in a very niche and rewarding industry, making independent mobility accessible to all by adapting vehicles to each customer's individual needs. With a list of over two hundred adaptations no two days are the same!
We have an exciting opportunity for an Automotive Branch Manager for our Cardiff branch, leading and mentoring a small team of experienced and dedicated colleagues. You will coordinate the daily smooth running of the branch and drive it to even greater success, whilst ensuring the branch is compliant with policies and procedures. The Automotive Branch Manager is fully accountable for the day-to-day operational and commercial performance of the branch. This role owns revenue delivery, P&L performance, workshop utilisation, diary control, and dealer development, ensuring the branch operates efficiently, profitably, and with a strong customer focus.
Working closely with the Service & Installation Coordinator and Workshop Manager, the Branch Manager will take full control of resources, drive sales through Motability and retail channels, strengthen car dealer relationships, and act as the primary point of contact for WAV converters and key customers. This is a hands-on leadership role, requiring commercial awareness, operational discipline, and proactive engagement with internal teams and external partners.
As our Automotive Branch Manager you will be responsible for:
- The day-to-day running of the branch, ensuring smooth, efficient operations
- Ensuring all processes support safe, compliant, and high-quality vehicle adaptation installations
- Working closely with the Workshop Manager to ensure resources, engineers, and facilities are fully utilised
- Maintaining high standards of customer service across all touchpoints
- Full ownership of branch P&L, including revenue, cost control, and profitability
- Taking control of branch revenue and ensure budgets and targets are achieved or exceeded
- Ensuring maximum workshop utilisation through effective diary planning and job scheduling
- Leading the development and growth of car dealer relationships within the branch territory, including regular dealer partner visits to grow relationships & revenue
- Providing clear leadership and direction to branch teams
- Working collaboratively with the Workshop Manager to align operational delivery with commercial goals
- Setting clear expectations, holding people accountable, and supporting performance improvement
In order to be successful in this role you must have:
- Customer-focused with a professional and empathetic approach
- Strong attention to detail and commitment to quality
- Calm under pressure with a problem-solving mindset
- Strong leadership skills
- Good communicator
- Automotive industry experience
- Excellent decision making skills
- Highly motivated and can enthuse others
- Adept planning and organising
- Integrity
Training on company internal systems will be provided to ensure a successful start in your career with the business. If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today.
Branch Manager employer: Inplace Personnel Services Ltd
Join our family-run company in Cardiff, where we pride ourselves on delivering exceptional customer service in the rewarding automotive mobility sector. As an Automotive Branch Manager, you will benefit from a supportive work culture that values employee growth, offering comprehensive training and development opportunities, alongside competitive benefits such as a generous holiday allowance and a car purchase scheme. With a focus on teamwork and community impact, no two days are the same as you lead a dedicated team to make independent mobility accessible for all.
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Branch Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since we're all about excellent customer service, think of examples from your past that showcase your commitment to quality and customer satisfaction. This will help you stand out!
✨Tip Number 3
Practice your leadership pitch! As a potential Branch Manager, you'll need to demonstrate your ability to lead and motivate a team. Share stories that highlight your leadership skills and how you've driven success in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our family-run business and making a difference in the mobility sector.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and customer-focused approach, as these are key for the Branch Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully managed teams or improved customer service in previous roles.
Showcase Your Automotive Experience:Since this role is in the automotive industry, be sure to emphasise any relevant experience you have. Whether it's managing operations or working directly with customers, let us know how you've made an impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the specific services they offer in the automotive sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Branch Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved operations. Be ready to discuss how you can motivate and guide your team to achieve targets and maintain high customer service standards.
✨Demonstrate Problem-Solving Abilities
In this role, you'll need to be calm under pressure and have a problem-solving mindset. Think of specific challenges you've faced in previous positions and how you overcame them. This will illustrate your ability to handle the day-to-day operational demands of the branch.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, expectations for the role, and how success is measured. This shows that you're not just interested in the job, but also in how you can contribute to the company's growth and success.
