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For Companies At a Glance
- Tasks: Support IT operations, troubleshoot issues, and contribute to tech improvements.
- Company: A growing company creating life-changing mobility products.
- Benefits: Competitive salary, 31 days holiday, pension scheme, and professional development time.
- Why this job: Make a real impact while developing your IT skills in an evolving environment.
- Qualifications: Experience in IT support, proficiency in Windows and Microsoft 365.
- Other info: On-site role with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
My client operates in a specialist and growing market — designing, building, and installing mobility products that help people stay independent, especially when it comes to using their vehicles. It’s meaningful work, and our solutions are life-changing for many.
The Opportunity
We’re looking for a passionate and proactive IT Support Technician to join our Infrastructure team. You’ll play a vital role in supporting day-to-day IT operations across the group — keeping systems running, users supported, and contributing to the success of ongoing tech improvements. This is a great opportunity to develop your IT skills in a company where technology is evolving — and your growth is actively supported.
Key Responsibilities
- Provide first and second-line IT support using Jira Service Management
- Troubleshoot hardware, software, network, and server issues
- Configure and install laptops, desktops, mobile phones, and tablets
- Support user onboarding/offboarding (account setup, permissions, password resets)
- Administer 3CX telephony systems (extensions, call logs, provisioning)
- Create and maintain documentation using Confluence
- Deliver basic IT training to end users
- Liaise with 3rd-party vendors and external support
- Manage IT equipment stock and replacements
- Contribute to IT projects and system upgrades
What You’ll Need
- Experience in an IT support or helpdesk environment
- Proficiency with:
- Windows 7/10/11, Windows Server (2016–2022)
- Microsoft 365, Azure, Intune, SharePoint, Entra ID
- Active Directory, DNS, DHCP, file & print services
- Networking fundamentals (firewalls, switches, routers, cabling)
Desirable (but not essential):
- Experience with Jira, Confluence or similar ITSM tools
- Knowledge of scripting or automation
- Relevant certifications (e.g., CompTIA, Microsoft, Cisco)
What’s In It For You
- Competitive salary (based on experience)
- 31 days holiday (including statutory) + extra days for long service
- Pension scheme
- Life insurance
- Profit-related pay
- Employee Assistance Programme
- Incentive scheme
- Time within work hours to develop and upskill your IT knowledge
This is an on-site role based at our head office in Alfreton, Derbyshire easily accessible from Mansfield, Derby, Nottingham, Chesterfield, and surrounding areas.
If you’re excited by the opportunity to make a real impact while growing your IT career, we’d love to hear from you. Click “Apply Now” and submit your CV today.
It Technician in Alfreton employer: Inplace Personnel Services Ltd
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Technician in Alfreton
✨Tip Number 1
Get to know the company before your interview! Research their products and values, especially how they help people stay independent. This will show your genuine interest and help you connect your skills to their mission.
✨Tip Number 2
Practice common IT support scenarios that might come up in the interview. Think about troubleshooting hardware or software issues and be ready to explain your thought process. We want to see how you approach problems!
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Ask about the team dynamics or upcoming tech projects. This shows you're engaged and eager to contribute to their ongoing improvements.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace It Technician in Alfreton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Support Technician role. Use keywords from the job description to show we’re on the same page!
Show Your Passion: In your cover letter, let us know why you’re excited about this opportunity. Share your enthusiasm for IT and how you can contribute to our mission of making a difference with technology.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Familiarise yourself with the specific software and systems mentioned in the job description, like Windows Server and Microsoft 365. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think of specific scenarios where you resolved hardware or software problems, and be ready to explain your thought process. This will demonstrate your methodical approach and problem-solving abilities, which are crucial for an IT Support Technician.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to deliver basic IT training to end users, so showing that you can communicate effectively will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing tech projects, or how they support employee growth. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
